Jonathan Garcia
McAllen,TX
Summary
MBA graduate with a strong background in optimizing client services and ensuring compliance with funding and quality standards. Operating in high pressure environments while maintaining quality care. Over 4 years of experience in detailed case management, administrative operations, community outreach, payroll processing, and insurance billing, utilizing software such as QuickBooks and Microsoft Office. Proven success in streamlining processes to enhance efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Case Manager
Catholic Charities Fort Worth
Austin
01.2024 - 01.2026
- Enroll clients with private medical insurance, ensuring compliance with funding and quality standards
- Maintain detailed case files and reports, meeting auditing expectations and agency requirements
- Conducted community outreach and identified additional support resources for ORR clients.
- Utilized Tableau to develop quarterly reports and data visualizations.
- Streamlined client enrollment process with insurance providers, enhancing efficiency and reducing processing time for improved client satisfaction.
Administrative Support Specialist
SOSI
Donna
12.2022 - 10.2023
- Created detailed Excel spreadsheets using CBP portals for agents and nurses
- Gathered and documented necessary information to facilitate the release process of ORR minors and families.
- Oversaw quality assurance activities for a team of 10 employees.
- Coordinated processing operations to ensure timely and accurate completion of tasks.
Operations Manager
Growing Generations of South Texas
Alton
11.2020 - 12.2022
- Managed contracts with CPS and Federal Probation, maintaining compliance and fostering partnerships
- Processed payrolls and created tax documents using QuickBooks, ensuring timely and accurate payments
- Coordinated and represented the organization at networking events, fostering relationships with community partners, referral sources, and local businesses to support organizational growth and expand outreach opportunities.
- Enrolled employees as providers for Medicaid and private insurances, enhancing service delivery
Education
Master's of Arts - Business Administration Data Analytics
Lamar University
Beaumont, TXBachelor's of Arts - Business Administration Management
The University of Texas Rio Grande Valley
Edinburg, TXAssociates of Arts - Business Administration
South Texas College
McAllen, TXSkills
- Microsoft Office Applications (Skillful)
- Quickbooks (Skillful)
- Process Improvement (Skillful)
- Community Outreach (Skillful)
- Compliance Standards (Experienced)
- Data Analysis (Experienced)
- Problem-solving
- Team leadership
- Planning and implementation
- Executive support
Hobbies and Interests
I enjoy traveling because it allows me to experience new cultures, adapt to diverse environments and learning new perspectives.I adapt quickly during my travels and I apply that same flexibility and problem solving ability to my work.
Timeline
Case Manager
Catholic Charities Fort Worth
01.2024 - 01.2026
Administrative Support Specialist
SOSI
12.2022 - 10.2023
Operations Manager
Growing Generations of South Texas
11.2020 - 12.2022
Master's of Arts - Business Administration Data Analytics
Lamar University
Bachelor's of Arts - Business Administration Management
The University of Texas Rio Grande Valley
Associates of Arts - Business Administration
South Texas College