Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Jonathan Garten

Overland Park,KS

Summary

Senior Manager with extensive experience at Abbott eScreen, specializing in product management and cross-functional collaboration. Led initiatives that significantly improved profit margins and resolved customer challenges. Skilled in strategic planning and stakeholder engagement, enhancing operational efficiency and customer satisfaction through data-driven strategies.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Manager of Clinic Implementation

Abbott eScreen
Kansas City, MO
04.2022 - Current
  • Spearheaded nationwide product launch, engaging over 4,000 Abbott eScreen customers.
  • Implemented operational enhancements in training, achieving significant cost savings and improved profit margins.
  • Managed team of 16 to ensure high standards in software product training and monitoring.
  • Conducted business plan analysis to identify process inefficiencies and tracked performance metrics post-implementation.
  • Created detailed reports on project progress for senior management review.

Manager of Clinic Implementation

Abbott eScreen
Overland Park, KS
06.2017 - 04.2022
  • Led a team of seven team members responsible for onboarding Abbott eScreen employees with Abbott eScreen's products and services.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed customer feedback data to develop action plans for improving services and products offered.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Ensured compliance with industry regulations and company policies.

Manager of Clinic Innovations

Abbott eScreen
Kansas City, MO
01.2016 - 06.2017
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Recognized product use cases needing improvement and implemented training program, reducing errors 50%.

Clinic Field Development Manager

Abbott eScreen
Kansas City, MO
03.2011 - 12.2015
  • Conducted training and change management processes to improve customer operations with Abbott's products and services.
  • Developed and executed targeted relationships and account development strategies.
  • Managed logistics operations to meet customer expectations, financial standards, and policies.

Customer Service Representative

Abbott eScreen
Kansas City, MO
05.2009 - 03.2011
  • Compiled customer feedback to recommend service delivery enhancements for management consideration.
  • Provided primary customer support to internal and external clients in a fast-paced environment.

Education

MBA - Business Management

University of Missouri-Kansas City
Kansas City, MO
05-2023

Bachelor of Arts - Print Journalism

Kansas State University
Manhattan, KS

Skills

  • Project and product management
  • Executive presentation
  • Data-driven decision making
  • Strategic planning
  • Stakeholder engagement
  • Reporting management

Accomplishments

  • Documented and resolved product lifespan issue which led to saving 100,000 medical devices.
  • 2022 winner of Abbott Divisional Vice President award for successful product launch.

Certification

  • Data Analytics Certificate, University of Missouri-Kansas City.

Affiliations

  • Barbecue.
  • Gardening.
  • Disc Golf.

Timeline

Senior Manager of Clinic Implementation

Abbott eScreen
04.2022 - Current

Manager of Clinic Implementation

Abbott eScreen
06.2017 - 04.2022

Manager of Clinic Innovations

Abbott eScreen
01.2016 - 06.2017

Clinic Field Development Manager

Abbott eScreen
03.2011 - 12.2015

Customer Service Representative

Abbott eScreen
05.2009 - 03.2011

MBA - Business Management

University of Missouri-Kansas City

Bachelor of Arts - Print Journalism

Kansas State University

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