Stacey Henry
Castle Rock
Summary
Senior Implementation Manager with over 15 years of experience in driving end-to-end project delivery and ensuring exceptional client success. Proven ability to exceed client expectations while managing complex implementations and providing comprehensive support throughout the project lifecycle—from discovery and solution design to post-go-live assistance. Recognized for building strong relationships, mentoring cross-functional teams, and delivering results in fast-paced, evolving environments. Eager to leverage a robust track record in project management, product implementation, and customer success to explore new industries and technologies while fostering collaboration to achieve strategic objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Implementation Manager / Project Manager
WebSan Solutions, Inc.
10.2014 - Current
- Lead the full lifecycle of software implementation projects for diverse clients, from initial discovery and requirements gathering through solution design, configuration, deployment, training, and post-go-live support.
- Manage multiple, concurrent projects—ensuring on-time, on-budget delivery while exceeding client expectations for quality and service.
- Serve as the primary point of contact for clients, internal leadership, partners, and third-party vendors, building trusted relationships and ensuring clear communication at all stages.
- Oversee and execute data migrations, system integrations, and custom solution development, primarily leveraging Microsoft Dynamics 365 and related platforms.
- Develop and deliver training programs, user documentation, LMS modules, and webinars to drive user adoption and client self-sufficiency.
- Provide ongoing customer support for delivered solutions, troubleshooting issues, and identifying opportunities for process improvement and upsell.
- Mentor and support junior colleagues, fostering a collaborative, high-performance team environment.
- Recognized for adaptability, problem-solving, and a proactive approach to client and project needs.
Project Manager / IT Support
Savvy Training & Consulting, Inc.
09.2012 - 06.2015
- Managed web-based and on-site training engagements for enterprise clients, including project scoping, resource allocation, and client communications.
- Customized, maintained, and supported Microsoft Dynamics CRM solutions for diverse business needs.
- Developed procedures, documentation, and recruited qualified trainers for a Virtual Help Desk program.
- Administered Learning Management System and coordinated technical training resources.
Education
Bachelor of Science - Information Technology
Colorado State University
Fort Collins, CO12-2015
Skills
- End-to-End Project & Implementation Management
- Product & Solution Delivery (SaaS, Cloud, On-Premise)
- Client Relationship Management & Success
- Cross-Functional Team Leadership & Mentoring
- Process Improvement & Change Management
- Training, Documentation & Knowledge Transfer
- Data Migration & System Integration
- Customer Support & Post-Go-Live Services
- Stakeholder Communication & Executive Reporting
- Adaptability & Continuous Learning
- Custom solution development
- Team mentorship and leadership
Certification
- Microsoft Certified: Power Platform Functional Consultant Associate
- Microsoft Certified: Power Platform Solution Architect Expert
- Microsoft Dynamics CRM 2016 Online Deployment Certification
- Microsoft Certified Professional (MCP)
- Microsoft Dynamics CRM 2016 Sales Certification
- Microsoft Dynamics CRM Customization and Configuration
Timeline
Senior Implementation Manager / Project Manager
WebSan Solutions, Inc.
10.2014 - Current
Project Manager / IT Support
Savvy Training & Consulting, Inc.
09.2012 - 06.2015
Bachelor of Science - Information Technology
Colorado State University
Why I’m Looking
After 11+ rewarding years at WebSan Solutions, I am seeking new challenges that will broaden my expertise beyond Microsoft-centric solutions. I am passionate about learning, excited to explore opportunities in Legal Tech and other innovative sectors, and motivated to implement products built by forward-thinking companies. My goal is to expand my toolkit, gain exposure to diverse technologies and industries, and contribute my experience to organizations seeking a versatile, growth-oriented Implementation Manager.