Jonathan Garza
Santa Maria,CA
Summary
Dynamic and results-driven professional with 4+ years of experience in customer service, retail sales, and team leadership. Proven ability to drive sales, manage inventory, and maintain compliance with regulated sales processes. Strong communicator with a track record of improving customer satisfaction and supporting team performance in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Department Manager
Turner's Outdoorsman
05.2024 - Current
- Supervise daily operations of my department, ensuring high levels of customer satisfaction and team efficiency
- Communicate directives from store management and corporate leadership to team members clearly and effectively
- Delegate tasks and responsibilities to staff to maintain workflow and operational standards
- Train and mentor team members to improve product knowledge and sales performance
- Audit and verify documentation to ensure compliance with all state and federal regulations related to firearm and ammunition sales
- Oversee inventory levels, merchandizing displays and department organization
- Resolve customer concerns professionally, maintaining a positive store experience
Sales Associate
Turner's Outdoorsman
05.2022 - 05.2024
- Deliver excellent service by actively engaging with customers and recommending appropriate products, demonstrating their features, benefits and uses
- Process transactions accurately using POS systems
- Complete and submit required documentation for regulated product sales with high attention to detail
- Create, maintain, and organize a visually appealing sales floor to drive additional purchases
- Collaborate with team members to ensure timely and accurate order fulfillment
- Build strong customer relationships, contributing to repeat business and customer loyalty
Education
Computer and Information Sciences
Allan Hancock College
Santa Maria, CAGraduated, High School Diploma -
Pioneer Valley High School
Santa Maria, CA05-2021
Skills
- Inventory management and merchandizing
- Regulatory compliance and documentation accuracy
- Exceptional digital literacy
- Proficient in Point-of-Sale (POS) systems
- Excellent problem-solving and conflict resolution skills
- Outstanding communication skills with customers, co-workers and supervisors
- Ability to remain poised and professional in high-stress situations
Certification
A+ - In Progress
CompTIA
Network+ - In Progress
CompTIA
Certified Firearms Instructor - 2025
CA Department of Justice
Certificate of Eligibility - 2022
CA Department of Justice
Timeline
Department Manager
Turner's Outdoorsman
05.2024 - Current
Sales Associate
Turner's Outdoorsman
05.2022 - 05.2024
Computer and Information Sciences
Allan Hancock College
Graduated, High School Diploma -
Pioneer Valley High School