JONATHAN GENEUS
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
2027
2027
years of professional experience
Work History
Transportation Associate
Amazon
01.2023 - Current
- Launched 3 Warehouses
- Coordinate trailer arrivals and departures to support efficient yard and transportation operations.
- Partner with site operations teams, transportation personnel, and external carriers to maintain workflow and meet delivery schedules.
- Conduct pre-trip and post-trip vehicle inspections and promptly report maintenance concerns.
- Ensure compliance with company policies, DOT regulations, and transportation safety standards.
- Monitor trailer movement and yard activities to minimize delays and operational disruptions.
- Maintain accurate transportation records, including inspections, working hours, and incident reports.
- Operate commercial motor vehicles safely under varying traffic and weather conditions.
- Support multiple facilities within the region as business needs require.
Freight Handler
Walmart
01.2018 - 01.2023
- Loaded, unloaded, sorted, and transported freight in a fast-paced distribution environment.
- Operated forklifts, reach trucks, pallet jacks, and other material-handling equipment safely and efficiently.
- Tracked, scanned, and documented freight using warehouse management systems.
- Coordinated freight movement with team members to ensure timely processing and shipment.
- Served as a Tier 3 Learning Ambassador, training and mentoring new associates on operational procedures and safety standards.
- Assisted inbound and outbound departments to maintain productivity goals and workflow efficiency.
- Performed routine equipment inspections and reported maintenance concerns.
- Maintained compliance with company safety policies and freight-handling regulations.
- Protected inventory from damage through proper loading, securing, and storage procedures.
Member Service Representative
Teleperformance
2015 - 2018
- Assisted large volumes of customers daily, ensuring positive interactions and high levels of satisfaction.
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Resolved escalated customer issues, utilizing problem-solving skills and conflict resolution techniques to ensure positive outcomes.
- Processed account changes and updates promptly, ensuring data integrity and compliance with company policies.
- Collaborated with team members to streamline service processes, enhancing efficiency of customer interactions.
- Maintained detailed records of customer interactions to support accurate tracking and reporting.
Education
High School -
St. Lucie West Centennial
01-2015
Skills
- Route Planning
- Adaptability
- Fast-paced adaptability
- Accountability
- Communication
- Teamwork
- Strategic thinking
- Reliable
Languages
English
Professional
Creole
Professional
Timeline
Transportation Associate
Amazon
01.2023 - Current
Freight Handler
Walmart
01.2018 - 01.2023
Member Service Representative
Teleperformance
2015 - 2018
High School -
St. Lucie West Centennial