Jonathan Gilbert-Jones
Queen Creek,AZ
Summary
Proactive and detail-oriented, I excelled at Firestone Auto Care by enhancing vehicle safety and performance, showcasing my problem-solving skills, and strong work ethic. As a Shift Leader at Dairy Queen, I led teams to improve customer satisfaction, demonstrating exceptional communication and leadership. Skilled in vehicle inspections and fostering positive team environments, I consistently achieve and surpass goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Intouch CX
Mesa, Arizona
12.2024 - 02.2025
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Class C Technician
Firestone Auto Care
San Tan Valley, AZ
06.2023 - 12.2024
- Inspected tires for wear or damage and rotated them when necessary.
- Checked batteries for proper voltage and replaced damaged cells when needed.
- Repaired or replaced defective components such as spark plugs, fuel injectors, brake pads and rotors.
- Performed preventative maintenance on Class C vehicles, including oil changes and filter replacements.
- Ensured that tools were cleaned and stored properly after each job.
- Performed road tests after completing repairs to verify that the vehicle was operating properly.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Evaluated, repaired and aligned vehicle suspensions.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
Shift Leader
Dairy Queen
San Tan Valley, AZ
05.2022 - 05.2024
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Assisted in training new employees on shift operations.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored employee performance and provided feedback for improvement.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
High School Diploma -
San Tan Foothills
San Tan Valley, AZ05-2023
Skills
- Vehicle inspections
- Vehicle alignments
- Strong work ethic
- Rapid Learning Skills
- Verbal and written communication
- Personable
- Initiative and proactivity
- Positive attitude
- Problem solving and critical thinking
- Goal setting and tracking
- Assigning work
- 55 wpm typing speed
Affiliations
- Proficient in playing multiple musical instruments
- Built and assembled multiple custom computers
Accomplishments
- Customer Satisfaction Surveys Recognition
References
References available upon request.
Timeline
Customer Service Representative
Intouch CX
12.2024 - 02.2025
Class C Technician
Firestone Auto Care
06.2023 - 12.2024
Shift Leader
Dairy Queen
05.2022 - 05.2024
High School Diploma -
San Tan Foothills