Joseph Ptaszek
Germantown,WI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Menards
Germantown , WI
06.2023 - 06.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
Cashier/Customer Service Representative
Home Depot
Menomonee Falls, WI
05.2022 - 10.2023
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
Dishwasher/Cook Shift Leader
Chipotle
Menomonee Falls, WI
12.2022 - 05.2023
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Sanitized surfaces after each use following standard sanitation practices.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Ensured that workstations were kept neat and tidy throughout the shift.
Education
Commerical Drivers License - Class A CDL
160 Driving Academy
7046 W Greenfield Avenue, Milwaukee, WI 5321410-2024
High School Diploma -
Germantown High School
Germantown, WI05-2024
Skills
- Call Management
- Scheduling
- Consultative Sales
- Information Security
- Complaint resolution
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Data Entry
- Product Sales
- Product Knowledge
- Follow-up skills
- Research
- Administrative Support
- Shipping and receiving understanding
- Courteous demeanor
- Customer Service
- Customer consulting
- Order Fulfillment
- Warranty Service
- Complaint Handling
- Positive and professional
- Vehicle Inspection
- Equipment Operation
- Vehicle Maintenance
- Materials Transport
- DOT Compliance
- Daily logging
- City and non-city driving
- Defensive Driving
- Route Management
- Loading and unloading
- Inclement weather driving
- Accident Prevention
- Punctual and Reliable
- Navigational Systems and GPS
- Equipment monitoring
- Valid Driver's License
- Flexible Schedule
- Strategic Planning
- Driving and transportation
- Punctuality
- Relationship Building
- Schedule Management
- Processes and procedures
- Route Determination
- Revenue Generation
- CDL License
- Safe driving techniques
- Traffic Law Observation
- Problem-Solving
- [Type] vehicles expertise
- Clean Driving Record
- Time Management
- Route Planning
- Vehicle inspections
- Transportation
- Confidentiality understanding
- Safety Management
- Safe Driving Practices
- Shipping and packaging
- Customer rapport
Certification
- OSHA 10 Certified
- CDL Temps Certified
Timeline
Customer Service Representative
Menards
06.2023 - 06.2024
Dishwasher/Cook Shift Leader
Chipotle
12.2022 - 05.2023
Cashier/Customer Service Representative
Home Depot
05.2022 - 10.2023
High School Diploma -
Germantown High School
Commerical Drivers License - Class A CDL
160 Driving Academy