Jonathan Gillespie
Ridgeley
Summary
Experienced hospitality professional with strong focus on operations, team collaboration, and delivering results. Adept at managing staff, ensuring guest satisfaction, and optimizing hotel processes. Known for flexibility, reliability, and effective problem-solving in dynamic environments. Skilled in budgeting, inventory control, and quality assurance. Experienced Hotel Operations Manager possessing strong leadership and management skills. Familiar with all aspects of hotel operations, including front desk procedures, housekeeping standards, and staff training. Known for implementing effective operational improvements that enhance customer satisfaction levels. Previous work showcases ability to balance guest needs with business objectives, resulting in sustained revenue growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hotel Operations Manager
Rocky Gap Casino Resort
01.2025 - Current
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
- Optimized inventory management systems to reduce waste while maintaining property standards.
- Incorporated sustainable practices into daily operations, reducing environmental impact without sacrificing quality or service levels.
- Analyzed financial information such as budgeting reports, profit and loss statements and sales data from stores in the district area; made recommendations based on findings.
Hotel Operations Supervisor
Rocky Gap Casino Resort
09.2023 - 12.2024
- Led regular team meetings to discuss goals, address concerns, and celebrate achievements for improved morale among staff members.
- Spearheaded efforts to resolve conflicts between guests or employees, fostering a positive work environment for all staff members.
- Implemented staff training programs to improve service quality and increase employee retention rates.
- Analyzed guest feedback to identify areas of improvement, implementing changes where necessary to enhance overall experience.
- Increased hotel revenue with strategic upselling of room upgrades and additional services.
- Developed successful marketing campaigns in coordination with sales teams, resulting in increased bookings during off-peak seasons.
- Streamlined communication between departments by implementing effective protocols that resulted in smoother daily operations.
Purchasing Specialist
Rocky Gap Casino Resort
04.2022 - 09.2023
- Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
- Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
- Negotiated favorable payment terms with suppliers, improving cash flow management for the organization.
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Collaborated cross-functionally to ensure timely delivery of materials and services for project completion.
- Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
- Contributed to risk management efforts by identifying potential supply chain disruptions and developing contingency plans accordingly.
Bell Service Attendant
Rocky Gap Casino Resort
12.2021 - 03.2022
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
- Collaborated with team members to improve overall service efficiency and achieve shared goals.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Ensured compliance with health and safety regulations by diligently monitoring procedures and implementing necessary adjustments when required.
- Maintained clean and professional appearance during work shift.
- Coordinated event logistics, including setup and teardown of materials, resulting in smooth operations for all functions attended by guests.
Kitchen Manager
Ledo Pizza
07.2021 - 11.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Manager Trainee
84 Lumber Company
04.2019 - 02.2020
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Boosted sales performance by providing ongoing support and guidance to trainee managers in executing sales strategies.
- Implemented innovative solutions to address complex business challenges, driving positive change within the organization.
- Conducted regular performance reviews for trainee managers, identifying areas for improvement and providing constructive feedback to support professional growth.
- Fostered a collaborative work environment by promoting open communication channels among team members.
- Ensured consistent delivery of high-quality customer service through regular coaching sessions and performance evaluations for trainees.
Inventory Clerk/dishwasher
Asbury Methodist Village
11.2017 - 01.2019
- Maintained inventory count, tracked usage, and documented variances.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Completed physical inventory counts each month.
- Collaborated with team members to achieve a well-coordinated inventory management system.
- Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
- Maintained a safe working environment by adhering to warehouse safety regulations and guidelines.
- Supported purchasing department by verifying stock levels before placing orders for new items.
Assistant Manager
Family Dollar
07.2017 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Doctor of Business Administration - Strategy And Innovation
Capella University
Minneota, MNMBA - Business Administration
Strayer University
Washington, DC03.2026
BBA - Business Administration
Strayer University
Washington12.2024
Vocational - Business And Marketing
Mineral County Technical Center
Keyser, WV06.2017
Skills
- Supply chain management
- Staff training and development
- Financial analysis
- Microsoft Office proficiency
- Project management
- Training and mentoring
- Guest relations
- Strategic planning
- Revenue management
- Team performance monitoring
- Verbal and written communication
- Budget management
- Marketing strategies and networking
Accomplishments
- Supervised team of 120 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- WV Driver's License
- WIN Career Readiness Courseware Gold Certification
- TOOLINGU Team Leadership 160 Certification
- ESB Entrepreneurship & Small Business Gold Plate Certification
- TOOLINGU Performance Management and The Law 230 Certification
- TOOLINGU Intro to OSHA 101 Certification
- TOOLINGU Manufacturing Management 180 Certification
- TOOLINGU Conflict Resolution Principles 150 Certification
- Brandon W. Johnson - Heart Of A Leader Hospitality Course Certification
Timeline
Hotel Operations Manager
Rocky Gap Casino Resort
01.2025 - Current
Hotel Operations Supervisor
Rocky Gap Casino Resort
09.2023 - 12.2024
Purchasing Specialist
Rocky Gap Casino Resort
04.2022 - 09.2023
Bell Service Attendant
Rocky Gap Casino Resort
12.2021 - 03.2022
Kitchen Manager
Ledo Pizza
07.2021 - 11.2021
Manager Trainee
84 Lumber Company
04.2019 - 02.2020
Inventory Clerk/dishwasher
Asbury Methodist Village
11.2017 - 01.2019
Assistant Manager
Family Dollar
07.2017 - 09.2017
BBA - Business Administration
Strayer University
Vocational - Business And Marketing
Mineral County Technical Center
Doctor of Business Administration - Strategy And Innovation
Capella University
MBA - Business Administration
Strayer University