Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with Number years of experience in team leadership in Type industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Ambitious Job Title with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My email restaurant bargrillfbh@gmail.com
Overview
33
33
years of professional experience
5
5
Certification
Work History
Restaurant Manager Hotel / Hotel Hyatt Regency Hot
Hyatt Regency Hotel dearborn,novi,mi
Westland, MI
12.1990 - Current
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Coordinated with catering staff to deliver food services for special events and functions.
Maximized quality assurance by completing frequent line checks.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Developed unique events and special promotions to drive sales.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained, and supervised staff.
Led and directed team members on effective methods, operations, and procedures.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Reconciled cash and credit card transactions to maintain accurate records.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Correctly calculated inventory and ordered appropriate supplies.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Assisted in development and implementation of new menus to offer variety and options to customers.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Motivated staff to perform at peak efficiency and quality.
Managed staff schedules and maintained adequate coverage for all shifts.
Oversaw food preparation and monitored safety protocols.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Verified prepared food met standards for quality and quantity before serving to customers.
Implemented effective inventory control systems to reduce food spoilage and waste.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Purchased food and cultivated strong vendor relationships.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Worked flexible hours across night, weekend and holiday shifts.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Education
Bussiness Adminstration - Culinary Art
Schoolcraft Community College
Livonia, Mi Lane Maxcy Food Beverage Direçtor Hyattregencyhotelindearbornmi
Bachlor Degree - Bussiness Adminstration Hotel Mangement
Schoolcraft Community College
Livonia, MI
Skills
Menu Development
Staff Management
Operations Management
Recruitment
Schedule Coordination
Customer Engagement
Point of Sale (POS) System Operation
Supply Chain Management
Performance Improvement
Passion for Customer Satisfaction
Adaptable
Customer Loyalty
Regulatory Compliance
Staff Scheduling
Food Service Background
Conflict Resolution Techniques
Food Plating and Presentation
Recipes and Menu Planning
Order Delivery Practices
Customer-Oriented
Organization and Prioritization
Inventory Control and Record Keeping
Kitchen Equipment Operation and Maintenance
Pre-Shift Walk-Through
Business Operations Expertise
Supervisory Skills
Quality Assurance
Leadership Abilities
Employee Retention
Table Management
Promotions Planning
Team Management
Decision Making
Inventory Control
Marketing Strategies
Shift Management
Staff Training
Affiliations
Institute of Electrical and Electronics Engineers
National Association of Social Workers
International Association of Administrative Professionals
Lions Club
Society of Women Engineers
American Marketing Association
Association of Information Technology Professionals
American Society of Safety Professionals
Association for Computing Machinery
Certification
Area of expertise License - Timeframe
Certified Job Title, Company Name - Timeframe
Licensed Job Title - Timeframe
Area of certification Training - Timeframe
Area of certification, Company Name - Timeframe
Languages
English
Professional Working
Timeline
Restaurant Manager Hotel / Hotel Hyatt Regency Hot
Hyatt Regency Hotel dearborn,novi,mi
12.1990 - Current
Bussiness Adminstration - Culinary Art
Schoolcraft Community College
Bachlor Degree - Bussiness Adminstration Hotel Mangement
Account Escalations Representative 3, Finance at Comcast Cable and Xfinity InternetAccount Escalations Representative 3, Finance at Comcast Cable and Xfinity Internet