Jonathan Glenn
Maricopa,AZ
Summary
Dynamic leader with a proven track record at Nando's Mexican Cafe, enhancing team performance through strategic training programs. Expert in client communication and legal research, driving customer satisfaction and repeat business. Successfully analyzed sales data, boosting profitability while lowering labor, food, and beverage costs. Skilled in multitasking and problem-solving, ensuring efficient operations and exceptional service delivery.
Overview
16
16
years of professional experience
Work History
General Manager
Nando's Mexican Cafe
02.2024 - 04.2025
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Developed and implemented staff training programs to enhance team performance.
- Monitored inventory levels and coordinated supply chain logistics for efficient operations.
- Analyzed sales data to identify trends to increase profits while lowering labor, food, and beverage costs.
Server/bartender
Phoenix City Grille
10.2013 - 02.2024
- Provided exceptional customer service, ensuring a welcoming dining experience.
- Managed multiple tables efficiently, maintaining attention to detail during peak hours.
- Collaborated with kitchen staff to ensure timely meal delivery and order accuracy.
- Assisted in training new team members on menu knowledge and service protocols.
- Resolved customer complaints promptly, fostering repeat business and positive reviews.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Technician
Arizona Air Services
01.2009 - 09.2013
- Conducted routine maintenance and troubleshooting on various equipment to ensure optimal performance.
- Collaborated with team members to implement process improvements, enhancing operational efficiency.
- Mentored junior technicians in best practices for equipment handling and safety protocols.
Education
High School Diploma -
Sunny Slope Highschool
Phoenix, AZ05-2005
Skills
Legal research
Case management
Client communication
Office administration
Document drafting
Administrative support
Research and data collection
Legal writing
File and records management
Timeline
General Manager
Nando's Mexican Cafe
02.2024 - 04.2025
Server/bartender
Phoenix City Grille
10.2013 - 02.2024
Technician
Arizona Air Services
01.2009 - 09.2013
High School Diploma -
Sunny Slope Highschool