Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Glover

Ringgold

Summary

Dynamic professional with extensive experience at Unum, excelling in roles from Data Coding Specialist to NBOC Plan Change Consultant. Demonstrated expertise in strategic planning and client engagement, significantly enhancing process efficiency and customer satisfaction. Adept at navigating complex systems, showcasing exceptional time management and teamwork skills.

Overview

18
18
years of professional experience

Work History

NBOC Plan Change Consultant

Unum
10.2024 - Current

Accountable for generating new contracts, new lines of coverage, and coding plan changes on existing contracts as requested by clients, brokers, field partners, and Onboarding. This role owns all aspects of the plan change process requiring extensive systems and business process knowledge across multiple systems and platforms, as well as the ability to process all Unum group products and types of business, from standard to highly complex.

Customer Change Specialist II

Unum
01.2022 - 10.2024

Position serves as a technical and process resource relative to the administration of group products, services, and workflows.

Customer Change Specialist I

Unum
11.2015 - 01.2022

Providing support for internal and external customers both by researching and resolving issues and by processing coverage changes across multiple systems.

Data Coding Specialist

Unum
09.2007 - 11.2015

comprehensive screening of requests for compliance with contractual, administrative and risk guidelines.

Education

High School Diploma -

LaFayette High School
LaFayette, GA
05-1996

Skills

  • Strategic planning
  • Time management
  • Client engagement
  • Team Player

Timeline

NBOC Plan Change Consultant

Unum
10.2024 - Current

Customer Change Specialist II

Unum
01.2022 - 10.2024

Customer Change Specialist I

Unum
11.2015 - 01.2022

Data Coding Specialist

Unum
09.2007 - 11.2015

High School Diploma -

LaFayette High School
Jonathan Glover