Jonathan Gomez
Pico Rivera,CA
Summary
Highly motivated professional with extensive experience in hospitality and the guest services industry. Possessing a strong track record in team collaboration and delivering high-level guest service. Seeking a growth opportunity within the HVAC Industry, where my dedication to operational efficiency and continuous improvement can be effectively leveraged. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bell Services
Disney Paradise Pier Hotel
Anaheim, CA
01.2017 - Current
- Maintain a clean and organized working area and oversee the proper functioning of resources and equipment
- Develop and maintain strong customer relationships, ensuring return visits, often resulting in service awards and guest recognition
- Manage complaints and guest issues, providing effective resolution for maintaining guest satisfaction
- Assisted in new hire training and facilitation.
Security Guard
Universal Protective Services
DTLA
06.2014 - 06.2016
- Assess potential risks and suggest preventative measures to mitigate such risks
- Prepare comprehensive incident reports detailing any safety breaches or potential threats
- Conduct regular safety audits to adhere to safety norms
- Promote a positive safety culture within the organization through team briefings and shift hand-offs
- Resolve conflicts to ensure both customer satisfaction and company assets and interest.
Education
Postgraduate Degree - HVAC
UEI College
04.2024
HS Diploma -
El Rancho High School
05.2007
Skills
- General working knowledge of HVAC systems, exceptional problem-solving abilities
- Capability to handle multiple tasks concurrently with high efficiency
- Strong adaptability
- Proficient in Microsoft Word for report curation
- Demonstrated ability to support team collaboration
- Strict observance of safety practices and operating procedures
- Brazing
- Oral and written fluency in English and Spanish
- Heavy lifting
- Customer service
- Hospitality
Certification
- EPA Certification 608, 10/2023, Present
- R-410A, 10/2023, Present
Timeline
Bell Services
Disney Paradise Pier Hotel
01.2017 - Current
Security Guard
Universal Protective Services
06.2014 - 06.2016
Postgraduate Degree - HVAC
UEI College
HS Diploma -
El Rancho High School
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