Jonathan Gomez
Modesto,CA
Summary
Results-driven professional with extensive experience in grocery retail and food service. Proven track record of leading teams to achieve operational goals, enhance customer satisfaction, and implement strategies that drive efficiency. Skilled in managing inventory and improving store presentation to meet company standards.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Receiving,NightCrew Manager, Asst Store Director
Vallarta Supermarkets
Madera, Modesto
01.2020 - Current
- Lead and supervise grocery teams to achieve daily operational goals.
- Ensure shelves are fully stocked and store presentation meets company standards.
- Maintain high levels of customer service by responding to customer needs and resolving concerns.
- Support multiple store locations in meeting operational standards and company initiatives.
- Lead and motivate large teams while maintaining productivity and efficiency.
- Assist with new store grand openings, including planning, staffing, and execution.
- Train and mentor employees on company procedures and best practices
- Managed inventory levels and conducted stock audits to ensure accuracy and meet demand.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Coordinated with vendors to maintain supply chain efficiency and order accuracy.
- Developed schedules to align team productivity with peak store hours.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Monitored sales performance and identified areas for operational improvement.
- Enforced safety regulations to promote a secure working environment for staff.
- Reviewed staff performance regularly to ensure adherence to company standards. and addressed issues.
- Managed risk by developing and implementing effective risk management strategies.
- Monitored sales performance and identified areas for operational improvement.
busser, food runner
Cala Restaurant
, CA
01.2018 - 01.2019
- Delivered food orders promptly to maintain service efficiency
- Collaborated with team to deliver exceptional customer service
- Assessed and addressed customer needs to ensure satisfaction
- Set up tables to create inviting and enjoyable dining environment
- Making sure areas were properly cleaned and sanitized
- Processed customer transactions efficiently at the cash register
Education
Retail Management Certificate -
Fresno City College
08-2026
High School Diploma -
Centro Cultural Salvadoreno America
01-2017
Skills
- Inventory Management
- Warehouse management
- Shipping and receiving
- Certified forklift driver
- Inventory handling
- Sales experience
- Excellent Communication
- Customer Service
- Team Leadership
- Team Collaboration
- Relationship building
- Problem Solving
- Conflict resolution strategies
- Adapts under pressure
- Adaptability
- Strong Attention to Detail
- Safety procedures
- Microsoft Office Suite
Languages
English
Professional
Spanish
Full Professional
Certification
- Microsoft Office Specialist
Timeline
Receiving,NightCrew Manager, Asst Store Director
Vallarta Supermarkets
01.2020 - Current
busser, food runner
Cala Restaurant
01.2018 - 01.2019
Retail Management Certificate -
Fresno City College
High School Diploma -
Centro Cultural Salvadoreno America