Jonathan Gonzales
Houston,TX
Summary
Dynamic merchandiser with a proven track record at Southern Glazer's Wine and Spirits, enhancing product visibility and driving sales growth through effective visual displays and strong relationship building. Recognized for exceptional organizational skills and a commitment to maintaining stock levels, resulting in improved customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Cook
Buffalo Wild Wings
08.2018 - 04.2019
- Executed menu item preparation in alignment with established recipes and culinary standards.
- Upheld cleanliness and orderly arrangement of kitchen workstations at all times.
- Facilitated training sessions for new staff on effective food preparation methods.
- Oversaw inventory levels to maintain adequate supply for seamless operations.
- Partnered with team members to streamline workflow efficiency during high-demand hours.
- Enforced food safety protocols to meet health regulatory compliance.
- Sustained clean and organized work areas to uphold safety and quality in food preparation processes.
- Ensured workspace sanitation to conform with health and safety guidelines.
- Executed meal preparation efficiently under tight deadlines for prompt service during peak hours.
- Exhibited strong multitasking abilities by managing several orders concurrently without sacrificing presentation or quality.
- Optimized time management by organizing and prioritizing kitchen responsibilities to expedite food preparation and delivery.
- Handled multiple orders with precision during peak times, maximizing customer satisfaction and loyalty.
- Monitored food quality and managed stock rotation to guarantee ingredient freshness.
Cashier
Dunkin' Donuts
06.2019 - 03.2020
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained organized and clean work areas to improve customer satisfaction.
- Assisted customers in selecting products and addressed inquiries quickly.
- Managed inventory by restocking supplies during shifts as necessary.
- Worked with team members to facilitate smooth service during busy times.
- Handled cash and credit transactions with precision to reduce discrepancies.
- Trained new employees on operational procedures and customer service techniques.
- Greeted customers entering the store and responded to their needs promptly.
- Welcomed customers and helped identify their requirements.
- Developed relationships with customers to promote repeat business.
- Restocked and organized merchandise in front lanes.
Merchandiser
Southern Glazer's Wine and Spirits
03.2021 - 10.2023
- Assisted in arranging product displays to enhance visibility and support sales growth.
- Performed regular inventory checks to maintain accurate stock levels and address discrepancies.
- Teamed with sales personnel to implement promotion plans consistent with marketing strategies.
- Stayed informed on industry trends to guide merchandising choices and boost customer interaction.
- Guided new staff in understanding merchandising standards for optimal product presentation.
- Evaluated sales figures to uncover potential improvements in product arrangement and variety.
- Crafted visual merchandising strategies that improved store layout and optimized space.
- Removed faulty, expired, and discontinued items from displays to maintain quality.
- Adopted operational improvements that simplified procedures and reduced routine task time.
- Refreshed pricing and signage to complete product displays and inform customers.
- Monitored inventory levels diligently, ordering and replenishing stock for consistent availability.
- Checked merchandise quality and placed items in appropriate floor locations.
- Enhanced store appearance through regular maintenance, signage updates, and fixture repair reporting.
- Confirmed products were correctly placed in designated areas in proper quantities.
- Instructed new team members on merchandising practices for consistent store-wide execution.
Sales Associate
Southern Glazers Wines And Spirits
Houston, TX
10.2023 - 07.2026
- Enhanced customer shopping experiences by assisting in product selection.
- Achieved accurate inventory tracking through effective point-of-sale system usage.
- Delivered efficient transaction processing, resulting in high customer satisfaction.
- Facilitated teamwork to consistently achieve daily sales objectives.
- Educated customers on product features and benefits through engaging demonstrations.
- Resolved customer inquiries swiftly, leading to strong client relationships.
- Executed impactful merchandising strategies that increased product visibility.
- Participated in training initiatives to deepen product knowledge and sales skills.
- Maintained store visual appeal through organized merchandise displays.
- Developed customer loyalty by fostering lasting relationships.
- Managed returns and exchanges in strict adherence to store policy.
- Handled customer concerns with professionalism in fast-paced environments.
- Prepared merchandise for sale through effective pricing and tagging procedures.
- Assisted customers in finding products and checking availability at other locations.
- Responded to customer questions regarding product sizing, accessories, and care.
- Collaborated with team members to drive overall store performance through best practices.
- Utilized suggestive selling techniques to effectively address customer needs and boost sales.
Education
High School Diploma -
Dobie
Houston, TX06.2017
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Maintaining stock levels
- Active listener
- Merchandise planning
- Vendor relations
- Brand presentations
- Visual displays
- Multitasking
- Organizational skills
- Teamwork and collaboration
- Multitasking Abilities
- Relationship building
- Excellent communication
Timeline
Sales Associate
Southern Glazers Wines And Spirits
10.2023 - 07.2026
Merchandiser
Southern Glazer's Wine and Spirits
03.2021 - 10.2023
Cashier
Dunkin' Donuts
06.2019 - 03.2020
Cook
Buffalo Wild Wings
08.2018 - 04.2019
High School Diploma -
Dobie