Jonathan Gonzalez
Fredericksburg,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Record Center Specialist
Iron Mountain
02.2023 - Current
- Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
- Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
- Added and updated records with current materials.
- Improved physical and digital filing systems with enhancements to organizational strategies.
Customer Service Associate
Moving Company, RG Quality Moving & Storage
08.2015 - 01.2023
- I’m a customer service associate
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
customer service associate
The Home Depot
07.2020 - 02.2021
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer calls and emails to answer questions about products and services.
Education
High school diploma -
Patriot High School
10504 Kettle Run Rd Nokesville, VA 20181 United S06.2018
Skills
- Customer Service
- Organizational Skills
- Typing
- Cashiering
- Time Management
- Cleaning Experience
- Microsoft Word
- Languages
- Spanish - Expert
- Certifications and Licenses
- Driver's License
- Pallet Jacks
- Active Listening
- Order Pulling
- Shrink Wrapping
- Picking Up Deliveries
- Goods Storage and Tracking
- Customer Experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Record Center Specialist
Iron Mountain
02.2023 - Current
customer service associate
The Home Depot
07.2020 - 02.2021
Customer Service Associate
Moving Company, RG Quality Moving & Storage
08.2015 - 01.2023
High school diploma -
Patriot High School