Jonathan Gonzalez
Santa Clara,CA
Summary
Motivated sales associate with 2+ years in customer service, consistently exceeding sales targets through strong communication and product expertise. Skilled in frontend development (HTML, CSS, JavaScript), with experience in responsive design. Proficient in CRM tools and sales analytics to boost performance. Combining sales and technical skills to deliver innovative solutions and exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Sales Associate
Guitar Center
San Mateo, CA
07.2023 - Current
- Designed and implemented a sales strategy that drove a 25% revenue increase within the first year.
- Worked closely with team to assess customer needs and create tailored solutions, leading to a 95% customer satisfaction rate.
- Exceeded sales targets by 15% monthly.
- Negotiated deals to increase revenue and boost customer satisfaction.
- Established strong relationships with clients and prospects to foster repeat business.
- Reduced product returns by 8% by ensuring accurate product recommendations.
Retail Associate
Big 5 Sporting Goods
San Jose
01.2023 - 07.2023
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Tracked inventory levels for restocking purposes.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Material Handler
Tesla It Solutions
Fremont, CA
12.2020 - 04.2022
- Collaborated with internal teams to fix order discrepancies, locate missing materials and report damaged products.
- Verified accurate quantities and quality of incoming deliveries.
- Received and unloaded incoming products, verified shipment accuracy and inspected for damage, loss or defects.
- Performed inventory control using computerized tools, physical counts and cycle counts and kept quality standards high for audits.
- Issued and delivered material to production lines as requisitioned, using inventory and warehouse control system.
- Met or exceeded target for on-time customer shipments.
- Managed inventory levels by conducting cycle counts as needed.
Education
Bachelor of Science - Computer Science
San Francisco State University
San Francisco, CAAssociate of Science - Computer Science
De Anza College
Cupertino, CASkills
- Sales Analytics & Reporting
- Customer Relationship Management (CRM)
- Objection Handling
- Customer Success
- Sales Forecasting
- HTML5 & CSS3
- JavaScript
- Problem-Solving
- Decision-Making
- Team Collaboration
Timeline
Sales Associate
Guitar Center
07.2023 - Current
Retail Associate
Big 5 Sporting Goods
01.2023 - 07.2023
Material Handler
Tesla It Solutions
12.2020 - 04.2022
Bachelor of Science - Computer Science
San Francisco State University
Associate of Science - Computer Science
De Anza College
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