Jonathan Graham
Lebanon,Pennsylvania
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Technician
KIT Communications Inc.
06.2023 - 06.2024
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Responded to customer inquiries quickly and professionally
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features
Cashier
BG's Value Market
06.2021 - 06.2023
- Worked flexible schedule and extra shifts to meet business needs
- Provided backup support for other departments when needed
Education
High School Diploma -
Northern Lebanon Senior High School
Fredericksburg, PA06.2023
No Degree - Network Technology
Lebanon County Career And Technology Center
Lebanon, PA06.2023
Skills
- Installation and Repair
- Troubleshooting ability
- Attention to Detail
- Customer Service
- Analytical Thinking
- System Installation
Certification
- OSHA-10
Timeline
Service Technician
KIT Communications Inc.
06.2023 - 06.2024
Cashier
BG's Value Market
06.2021 - 06.2023
High School Diploma -
Northern Lebanon Senior High School
No Degree - Network Technology
Lebanon County Career And Technology Center