Jonathan Grayson
13977 Arnold
Summary
Well-regarded restaurant management professional skilled at overseeing and improving front of house operations. Successful in team training, management and motivation with consistent focus on customer satisfaction and business efficiency. Works effectively with BOH staff to run smooth and profitable operations.
Overview
12
12
years of professional experience
Work History
Cook
Whole Foods Market Inc
Flagstaff, AZ
10.2023 - 12.2025
- Prepared and cooked a variety of organic dishes, ensuring high quality and adherence to food safety standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Trained new kitchen staff on cooking techniques and safety protocols to ensure efficient operations.
- Collaborated with team members to develop seasonal menus, enhancing customer satisfaction through innovative offerings.
Front of House Supervisor/ Server
Buddys Pizza
Ann Arbor, Michigan
07.2017 - 08.2023
- Responsibilities included serving tables, taking orders, inputting orders, serving alcohol, putting together food orders and running food
- Managing front of house employees, handling discounts, handling guest complaints, cashing and checking out servers at end of night
- Trained in all aspects of the restaurant.
- Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs.
- Organized beverage education programming for front of house staff.
- Formulated sales strategies for FOH team and recommended strategies for product rotation, purchasing and pricing of liquor beverages.
- Maintained restaurants' professional appearance by delegating cleaning and routine maintenance work.
- Boosted customer loyalty by implementing new engagement strategies and empowering employees to keep customers satisfied.
- Developed staff skills through training and mentoring.
- Minimized costs through food, supply and waste tracking and control.
- Upgraded dining experience with clear objectives, careful monitoring and consistent leadership.
- Scheduled and utilized employee resources to fulfill service demand levels.
- Increased profits with special offerings, seasonal changes and promotions.
- Trained team to provide high quality service to guarantee customer satisfaction.
- Enforced policies and quality standards through supervision and performance reviews.
- Improved team performance, mentoring struggling workers to strengthen job skills and knowledge.
- Minimized schedule conflicts, organizing employee time sheets and leave schedules based on availability and service demand.
- Secured money and prevented losses with register and cash handling controls.
Line cook
Red Robin
Ypsilanti, Michigan
04.2021 - 08.2021
- Responsibilities included making salads, wraps, appetizers, seafood menu options as well as menu preparations.
- Cleaned spills and disposed of leftover food for orderly food stations.
- Organized kitchen spaces in line with food storage procedures.
- Replenished food line ingredients and materials when running low.
- Carried out orders to meet demand in fast-paced environment.
- Collaborated with front- and back-of-house team members to avoid service delays.
- Restocked and prepared stations to support kitchen operations.
- Followed proper sanitation practices to maximize safety and prevent cross-contamination.
- Chopped vegetables, created sauces and prepared garnishes for common recipes.
- Covered kitchen needs at station, filled in for absent team members and brought cooks up to speed.
- Collaborated easily with mixture of personalities in high pressure environment.
- Prepared for busy periods by carving meats, cutting vegetables and washing fruits.
- Inspected and cleaned food preparation areas and serving areas to ensure safe and sanitary food-handling practices.
- Handled rushes and used slow periods to clean, prep ingredients and restock supplies.
Server
OLIVE Garden
Livonia, Michigan
02.2014 - 07.2017
- Responsibilities included serving tables, taking orders, inputting orders, serving alcohol, putting together food orders and running food.
- Demonstrated hospitality and customer service while greeting tables.
- Listened to guest needs and responded promptly for personalized service.
- Reconciled cash tills from dining sales as part of closing duties.
- Informed customers of ingredients and allergens to support sensible menu choices.
- Explained details for new menu items and daily specials.
- Took accurate notes detailing customer orders.
- Adhered to state liquor regulations to serve alcohol safely.
- Memorized menu additions, changes and limited offerings.
- Delivered food and beverages promptly to customers.
- Assigned and arranged tables for large groups.
- Presented specialty dishes with polished and professional tableside service.
- Maintained service station with commonly requested drinks and items.
- Communicated realistic food preparation times and opinions on menu items to manage customer expectations.
- Minimized complaints by keeping drinks full and delivering correct orders.
- Advised customers on proper wine and liquor pairings for different foods.
- Supported hostess, food delivery and bussing team members with diverse needs.
- Restocked stations and completed side work on time.
- Satisfied customers with fast, friendly food service.
- Managed orders and payments with POS system.
- Informed kitchen staff of special order requests and dietary restrictions.
- Followed up with customers to check on food, drinks and requests.
- Shared menus and information about daily specials.
- Restocked service stations to maximize availability.
Education
No Degree - Public Health
Northern University of Arizona
Flagstaff, AZ05-2026
Skills
- Skills Summary
- Skills include, customer service and management Trained in all areas of a full-service restaurant Wonderful people skills Adequate computer skills
- Staff Supervision
- Performance Evaluation
- Restaurant Operations
- Quality Control
- Quality Standards
- Customer Service Delivery
- Team Building
- Health Code Enforcement
- Training and Coaching
- Staff Management
- Restaurant Maintenance
- Training and Mentoring
- Payroll Preparation
- Point of Sale POS Software
- Food and Beverage Service
- Critical Thinking
Timeline
Cook
Whole Foods Market Inc
10.2023 - 12.2025
Line cook
Red Robin
04.2021 - 08.2021
Front of House Supervisor/ Server
Buddys Pizza
07.2017 - 08.2023
Server
OLIVE Garden
02.2014 - 07.2017
No Degree - Public Health
Northern University of Arizona