Jonathan Grimaldo
Huntsvile,TX
Summary
Guest relations representative with strong customer service, front desk operations, and guest record management skills. Known for calm communication, quick problem solving, and smooth use of reservation and property management systems.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Guest Relations Representative
Motel 6
Huntsville, Texas
08.2021 - Current
- Managed incoming calls and facilitated reservation requests efficiently.
- Assisted guests with inquiries and resolved service issues promptly.
- Greeted motel 6 guests at front desk and verified reservation details.
- Maintained accurate guest records and updated property information systems regularly.
- Followed Motel 6 service standards for guest satisfaction
Correctional Officer
TDCJ Wainwright Unit
Huntsville, Texas
08.2019 - 06.2021
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Responded to disturbances, emergencies, and security incidents with approved protocols.
- Identified potential security threats during routine monitoring and quickly defused conflicts.
- Facilitated clear communication among facility teams to enhance safety and open communications with facility areas to support safe operations.
- Provided first response medical care in emergency situations until professional medical staff could take over.
Education
High School Diploma -
Huntsville High
Huntsville, TX05-2017
Skills
- Front desk operations
- Reservation management
- Reservation software
- Property management systems
- Guest record management
- Customer service
- Call handling techniques
- Crisis response training
- Conflict resolution
- Situational awareness
- Problem solving
- Guest safety protocols
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Relocating
Im living in Huntsville TX at the moment but soon will be moving to Tacoma WA i will be arriving on Wednesday November 18 i always wanted to live in Washington i just want to know if i can make it up here
Timeline
Guest Relations Representative
Motel 6
08.2021 - Current
Correctional Officer
TDCJ Wainwright Unit
08.2019 - 06.2021
High School Diploma -
Huntsville High