Jonathan Guthrie
Pittsfield,IL
Summary
Proven track record of enhancing customer satisfaction and maintaining stellar driving safety at Dot Foods Inc. Adept in mechanical repair and inventory management, showcasing strong organizational skills and self-motivation. Recognized for a Million Mile safe driving achievement and fostering positive customer relationships. Expert in navigating complex schedules and mechanical diagnostics, ensuring operational excellence and reliability.
Overview
21
21
years of professional experience
Work History
Customer Delivery Specialist
Dot Foods Inc.
04.2008 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
- Conducted thorough pre-and post-trip inspections of vehicles to guarantee compliance with safety regulations and prevent potential issues on the road.
- Maintained excellent driving record by adhering to traffic rules and regulations, contributing to overall company reputation.
- Obtained signatures from customers upon delivery of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Fostered positive working relationships with regular customers.
- Filled out load paperwork and DOT-mandated log books.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Protected people and equipment from hazardous materials by using correct procedures.
Automotive Technician
Tom Boland Ford
04.2004 - 04.2008
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Ford Senior Master Tech Certified
- ASE Master Tech Certified
- Specialized in Advanced Drivability diagnosis and repair in gas and diesel engines.
Shop Manager /Automotive Technician
All-Star Automotive
08.2003 - 04.2004
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
Associate of Applied Science - Ford Asset Program
Parkland College
Champaign, IL08-2003
Skills
- Strong organizational skills
- Self-motivation and discipline
- One Million Mile safe driver
- Safety compliance awareness
- Clean MVR
- Loading and unloading
- Reliability
- Customer relationships
- Forklift operation
- Mechanical Repair
- Vendor engagement
- Inventory management
Timeline
Customer Delivery Specialist
Dot Foods Inc.
04.2008 - Current
Automotive Technician
Tom Boland Ford
04.2004 - 04.2008
Shop Manager /Automotive Technician
All-Star Automotive
08.2003 - 04.2004
Associate of Applied Science - Ford Asset Program
Parkland College
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