Jonathan Haik
Overland Park
Summary
Detail-oriented leader with expertise in conflict resolution and quality assurance. Proven track record in driving team performance and achieving high levels of customer satisfaction. Focused on enhancing operational efficiency and promoting collaboration among team members.
Overview
4
4
years of professional experience
Work History
Team Leader
Tidal Wave Auto Spa
Kansas City
07.2025 - Current
- Implemented best practices for cleaning techniques and product usage to maximize efficiency.
- Collaborated with management to drive team performance and enhance efficiency initiatives.
- Fostered a positive work environment that encouraged collaboration among team members.
- Motivated team members to increase customer satisfaction and support retention efforts.
- Established clear expectations for employees while providing necessary guidance.
- Effectively resolved customer complaints while maintaining high customer service standards.
- Promoted to leadership position due to strong work ethic and delivery of exceptional service.
Package Handler
FedEx
Kansas City
01.2025 - 03.2025
- Operated material handling equipment to facilitate efficient package movement.
- Sorted packages by destination using handheld scanners, ensuring accurate delivery.
- Inspected packages for damages and recorded issues to maintain quality control.
- Assisted team members with heavy lifting and package handling tasks as needed.
- Followed safety protocols to prevent workplace accidents and injuries.
- Loaded and unloaded packages from delivery trucks and conveyor systems efficiently.
Team Captain
Waterway Carwash
Kansas City
10.2022 - 09.2024
- Streamlined daily carwash operations to increase workflow efficiency.
- Trained new employees on safety protocols and equipment usage standards.
- Monitored quality control throughout carwash processes to maintain service excellence.
- Assisted customers with inquiries, delivering exceptional service experiences.
- Implemented best practices for equipment maintenance, minimizing downtime.
- Fostered a positive team environment that motivated staff and boosted morale.
- Detailed vehicles per customer specifications, ensuring satisfaction.
- Identified and recruited top talent, enhancing team skill level and competitiveness.
Cashier/Stocker
CVS Pharmacy
Kansas City
05.2022 - 10.2022
- Assisted customers with product inquiries and provided friendly service.
- Maintained a clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and gift card payments securely during transactions.
- Stocked shelves and organized merchandise to enhance store presentation.
Education
High School Diploma -
Bishop Miege High School
Roeland Park, Kansas05-2022
Some College (No Degree) - Automation Engineering
Johnson County Community College
Overland Park, KansasSkills
- Performance management
- Team leadership
- Customer service and support
- Conflict resolution
- Quality assurance
- Problem solving
- Attention to detail
Timeline
Team Leader
Tidal Wave Auto Spa
07.2025 - Current
Package Handler
FedEx
01.2025 - 03.2025
Team Captain
Waterway Carwash
10.2022 - 09.2024
Cashier/Stocker
CVS Pharmacy
05.2022 - 10.2022
High School Diploma -
Bishop Miege High School
Some College (No Degree) - Automation Engineering
Johnson County Community College