Jonathan Hardy
Mico
Summary
Energetic professional with background in amusement and recreation, skilled in operating rides, managing game stations, and ensuring guest satisfaction. Possess strong communication abilities, adept at problem-solving and maintaining safety protocols. Contributed to creating memorable experiences for visitors by consistently delivering friendly service and efficiently managing attractions. Demonstrated ability to work effectively both independently and as part of a team, enhancing overall operations and guest enjoyment.
Resourceful Golf Starter with a knack for ensuring smooth operation of golf courses through high productivity and efficient task completion. Possess specialized skills in course management, player coordination, and rule enforcement. Excel in communication, problem-solving, and customer service, leveraging these soft skills to enhance player satisfaction and uphold course standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Golf Starter
Flying L Golf Resort
Bandera
05.2024 - Current
- Performed minor repairs on equipment when necessary such as replacing broken grips or tightening loose screws.
- Directed traffic flow around the facility during peak hours.
- Assigned tee times to golfers based on availability of the course.
- Greeted guests and provided information about golf course rules, regulations, and policies.
- Informed players of any changes to the course due to maintenance or construction projects.
- Advised golfers on proper etiquette while playing on the course.
- Monitored pace of play to ensure that groups were not falling behind schedule.
- Managed park booths by conducting games, awarding prizes and collecting tickets.
Att Store Manager
Cellular World Authorized Agent AT&T
San Antonio
06.2021 - 04.2024
- Assist all store personal with daily training and feedback
- Transfer and ship all store inventory to desired locations
- Monthly inventory checks, and keeping store properly maintained
- Stay on top of employees numbers ensuring they hit their monthly goals
- Create weekly schedules and manage employees days off
- Ensure store hits its goals and all numbers
- Our store always finished In top 5 numbers and customer satisfaction ratings
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Developed relationships with suppliers to negotiate better prices.
- Planned special promotions or discounts based on market trends.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Organized promotional events to increase product awareness.
- Assessed operational efficiency of the store's departments.
Sales Representative
Northside AutoGroup - Chevrolet
San Antonio
03.2019 - 03.2021
- Presenting, promoting and selling products/services using solid arguments to existing and prospective customers
- Performing cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establishing, developing and maintaining positive business and customer relationships
- Exceeding sales quotas and job expectations daily with high work ethic and accountability
- Developed and maintained relationships with customers to ensure repeat business.
- Identified opportunities for cross-selling additional products and services.
- Performed market research to identify potential sales opportunities.
- Reviewed monthly performance against targets set by management team.
- Coordinated with other departments to ensure timely delivery of orders.
- Analyzed market trends to identify potential sales opportunities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Generated new sales leads through cold calling and networking activities.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
Assistant Manager
Att Spring Mobile
Boerne
06.2017 - 03.2019
- Presenting Att entertainment products such as cell phones, Direct and Universe, Verse Internet and voice
- Providing exceptional customer service showing customers ways to save money on bill and providing bill overviews to see opportunities for ways to save money as well
- Provide small business customers with their best options on setting up and handling their business accounts
- Help team and new employees get acclimated to the opus and rq systems
- Cash in and cash out routines daily
- Keep track of employee training for Boerne location
- Run down action and inventory counts with sm
- While maintaining safe and clean work environment
- Established processes for monitoring customer satisfaction levels.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Sales Representative
Northside Auto Group
03.2016 - 05.2017
- Presenting, promoting and selling products/services using solid arguments to existing and prospective customers
- Performing cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establishing, developing and maintaining positive business and customer relationships
Sales
Boerne Dodge
Boerne
12.2014 - 03.2016
- Presenting, promoting and selling products/services using solid arguments to existing and prospective customers
- Performing cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establishing, developing and maintaining positive business and customer relationships
- Analyzed sales data to identify trends and forecast future sales volumes.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Consistently exceeded monthly sales targets by utilizing effective sales strategies.
- Forecasted product sales and achieved quarterly and annual sales objectives.
- Analyzed sales data to identify areas for improvement in sales and productivity.
Players Assistant/ Marshall
Alamo Golf Course
San Antonio
01.2012 - 11.2014
- Respond to golfers' questions, requests, concerns;
- Direct golfers around the course, if they are unfamiliar with the layout;
- Inform golfers about course policies, and let a golfer know when he might be in violation of course policy;
- If the opportunity arises, help golfers search for lost balls;
- Try to mediate any disputes that might arise between groups;
- Look for opportunities to care for the course, maybe repairing a ballmark here or filling a divot there;
- Most important of all, look for ways to help the pace of play
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Developed positive relationships with internal customers through effective communication techniques.
- Greeted visitors, clients and guests in a professional manner.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Assisted in the preparation of reports, presentations and correspondence.
- Organized and maintained filing systems for documents and records.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Archived confidential material using established procedures.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Ronald Reagan Highschool
San Antonio, TX01-2009
Some College (No Degree) - Sports Management
Universitario of Texas San Antonio
San Antonio, TXSkills
- Assistant Manager Experience
- Sales
- Negotiation
- Cold Calling
- Merchandising
- Sales Management
- Store Management Experience
- Upselling
- Business Development
- Account Management
- Inside Sales
- Dealership experience
- Salesforce
- Direct sales
- Retail Management
- Management
- Recruiting
- Course maintenance coordination
- Golf rules expertise
- Flexibility
- Etiquette awareness
- Golf cart operation
- Course etiquette
Certification
Driver's License
Additional Information
Excels with customer service and or working outside, perform job duties to their fullest. Prompt, punctual and always willing to learn something new.
Timeline
Golf Starter
Flying L Golf Resort
05.2024 - Current
Att Store Manager
Cellular World Authorized Agent AT&T
06.2021 - 04.2024
Sales Representative
Northside AutoGroup - Chevrolet
03.2019 - 03.2021
Assistant Manager
Att Spring Mobile
06.2017 - 03.2019
Sales Representative
Northside Auto Group
03.2016 - 05.2017
Sales
Boerne Dodge
12.2014 - 03.2016
Players Assistant/ Marshall
Alamo Golf Course
01.2012 - 11.2014
High School Diploma -
Ronald Reagan Highschool
Some College (No Degree) - Sports Management
Universitario of Texas San Antonio