Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Heard

Parkton

Summary

Experienced professional with 15+ years of diverse experience in military, hospitality, logistics, and corrections industries. Proven ability to lead teams, manage operations, and provide exceptional service. Skilled in safety compliance, equipment operation, and interpersonal communication. Seeking to apply leadership, problem-solving, and team-building skills in a new, challenging role.

Overview

13
13
years of professional experience

Work History

Forklift Operator / Material Handler

Cascades Tissue Group
11.2016 - 04.2018
  • Loaded and unloaded materials using clamp trucks; performed equipment inspections.
  • Supported production and distribution processes, maintained stock organization.
  • Conducted routine housekeeping and safety checks to ensure a clean, hazard-free work environment.

Bellman / Guest Relations

DoubleTree by Hilton
10.2014 - 10.2016
  • Deliver exceptional customer service by assisting guests with luggage, shuttle services, and hotel information.
  • Act as a liaison between guests and departments to ensure satisfaction.
  • Recognized multiple times in guest surveys and awarded Employee of the Quarter three times.
  • Support front desk operations and maintain a welcoming environment for all guests.

Correction Officer

Coweta County Sheriff's Office
09.2013 - 09.2014
  • Supervised inmate activities, ensured safety and compliance standards were met.
  • Conducted searches for contraband and maintained security in common areas and cells.
  • Worked as a Rover supporting multiple departments as needed.

Racker / Shipping & Receiving / Packer

Bonnell Aluminum
11.2012 - 09.2013
  • Fastened aluminum parts for anodizing, filled customer orders, and tracked inventory.
  • Labeled, stacked, and prepared products for shipping, maintaining a damage-free standard.
  • Supported operational flow through inventory data management and quality assurance.

Boatswain's Mate / Fireman

United States Navy
05.2006 - 01.2011
  • Led deck crew in ship operations including anchoring, cargo handling, and small boat maintenance.
  • Served in roles such as RHIB Coxswain and Damage Control Petty Officer.
  • Member of Visit, Board, Search & Seizure (VBSS) team – conducted maritime law enforcement operations.
  • Supervised safety checks, trained personnel, and participated in naval ceremonies and underway replenishment missions.
  • Developed strong leadership and communication skills as departmental supervisor.

Assembly Line Worker

Yamaha
04.2005 - 11.2005
  • Assembled jet skis and supported shipping operations as a floater based on production needs.
  • Ensured quality control and assisted inspectors to meet daily production goals.

Education

Bachelor of Arts - Psychology (Mental Health Focus)

Southern New Hampshire University
Manchester, NH
04-2025

Boatswain’s Mate 2nd Class (BM2) - undefined

United States Navy

Skills

  • Leadership & Supervision
  • Forklift & Clamp Truck Operation
  • Guest Relations & Hospitality
  • Inventory & Materials Handling
  • Security & Emergency Response
  • Team Training & Mentoring
  • Communication & Conflict Resolution
  • Military Operations & Seamanship

Timeline

Forklift Operator / Material Handler

Cascades Tissue Group
11.2016 - 04.2018

Bellman / Guest Relations

DoubleTree by Hilton
10.2014 - 10.2016

Correction Officer

Coweta County Sheriff's Office
09.2013 - 09.2014

Racker / Shipping & Receiving / Packer

Bonnell Aluminum
11.2012 - 09.2013

Boatswain's Mate / Fireman

United States Navy
05.2006 - 01.2011

Assembly Line Worker

Yamaha
04.2005 - 11.2005

Boatswain’s Mate 2nd Class (BM2) - undefined

United States Navy

Bachelor of Arts - Psychology (Mental Health Focus)

Southern New Hampshire University

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