Century 21 Department Store
Jersey Gardens Mall/Elizabeth, NJ
- 01.2020
- Greeting guests at point of sale, handling cash and credit card transactions, processing returns and exchanges, promoting company’s status program and gift cards
- Ensured that all merchandise was properly displayed and stocked according to company guidelines.
- Implemented promotional campaigns to drive sales growth while maintaining profit margins.
- Reviewed customer complaints and took corrective action when necessary.
- Kept abreast of industry trends and developments to ensure the store remained competitive.
- Responded to customer inquiries and complaints professionally.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
