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Dynamic professional with a proven track record in customer service for all twenty-one branches at Nashville Public Library, adept at resolving inquiries and enhancing satisfaction. Expert in curating high-end vintage collections and styling clients (with an emphasis on working with Stylists for Artists in the Music Industry), fostering strong relationships. Skilled in budgeting and social media marketing, delivering exceptional experiences that drive loyalty and repeat business.




I am an ambitious professional with strong leadership qualities and knack for strategic planning. I have high standards of communication skills and understanding people. I engage, set goals, problem solve and build relationships. I demonstrates proficiency in financial management and team building. Capable of driving business growth and fostering positive organisational culture.

As the sole proprietor of a successful small business based in a combination of evocative fantasy fiction and compact, accessible rules reference, I have a variety of general business skills suitable to a huge swathe of positions in almost any company. This industry uniquely requires both clearly described and formatted, easy-to-reference game rules ("crunch") and evocative fantasy description that excites a reader to participate ("fluff"), which means I have developed and demonstrated both technical and advertising writing proficiency, the latter reinforced and expanded upon by my creation and management of Kickstarter-based advertising campaigns that included both written and video elements and successfully convinced thousands of people to buy at least one book in the series despite having no prior fanbase or following outside of a few personal friends. Taking those projects from the Google Doc to a printed book in customers' hands required coordinating a small team of freelancers under tight budget and deadline to achieve a monthly release schedule despite having only a single writer and illustrator for the project, a rate of production that normally relies on having at least 3-4 different contributors. This incredible rate of production did not harm the quality of the products, as evidenced by the consistent 4/5 and frequent 4.5/5 rating on DriveThruRPG.

Jonathan Henriquez Diaz

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Bachelor of Science - Electrical Power Engineering Technology

Associate of Science - Science

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Sole Proprietor

Administrative Assistant

Bachelor of Science - Electrical Power Engineering Technology

Associate of Science - Science

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