Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doree Fisher

Nashville,TN

Summary

Dynamic professional with a proven track record in customer service for all twenty-one branches at Nashville Public Library, adept at resolving inquiries and enhancing satisfaction. Expert in curating high-end vintage collections and styling clients (with an emphasis on working with Stylists for Artists in the Music Industry), fostering strong relationships. Skilled in budgeting and social media marketing, delivering exceptional experiences that drive loyalty and repeat business.




Overview

16
16
years of professional experience

Work History

Sole Proprietor

Transmigration Vintage
09.2012 - 09.2024
  • Managed daily operations to ensure efficient workflow and customer satisfaction.
  • Developed marketing strategies to increase brand visibility and attract new clients.
  • Created engaging content for social media platforms to enhance online presence.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Coordinated scheduling and appointment management for optimal time utilization.
  • Implemented customer feedback mechanisms to improve service quality and offerings.
  • Developed strong professional relationships with clients, leading to repeat business and referrals.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
  • Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Interacted well with customers to build connections and nurture relationships.

Customer Service Representative

Nashville Public Library
10.2009 - 06.2017
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to streamline processes and improve customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Sales Associate

Anthropologie
11.2008 - 03.2010
  • Delivered exceptional customer service to enhance client satisfaction and loyalty.
  • Assisted in inventory management, ensuring accurate stock levels and timely restocking.
  • Leveraged point-of-sale systems to process transactions efficiently and accurately.
  • Collaborated with team members to drive sales initiatives and achieve store goals.
  • Delivered exceptional customer service to enhance shopping experience and foster customer loyalty.
  • Resolved customer complaints efficiently, maintaining high satisfaction rates and positive store reputation.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Bachelor of Arts - Counseling/Psychology

Northeastern Bible College
Essex Fells, NJ
09-1984

Skills

  • Curated niche collection of higher end vintage clothing and accessories
  • Styled clients for everyday and special events
  • Worked with Artists and Stylists in the Music Industry
  • Provided wardrobe items for artists in the Music Industry for specific looks for stage, music videos, photo shoots, album covers
  • Developed strong relationships with clients and strived to give each customer an experience rather than just a run-of-the-mill shopping trip
  • Ran daily operations, to include: networking with local businesses, others in the vintage community, budgeting, curating, accounting, social media, advertising, checkout counter, merchandising, taxes, and more

Timeline

Sole Proprietor

Transmigration Vintage
09.2012 - 09.2024

Customer Service Representative

Nashville Public Library
10.2009 - 06.2017

Sales Associate

Anthropologie
11.2008 - 03.2010

Bachelor of Arts - Counseling/Psychology

Northeastern Bible College

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Doree Fisher