Maureen Tobin
Amity
Summary
Motivated business professional, dedicated and personable with extensive experience in managing, administrative, sales operations, and personnel. Well-versed in training, educating, motivating, and supporting staff members.
I am a knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Small Business Co-Owner
Forget Me Not Vintage, Antiques, and Collectables
01.2023 - Current
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Managed inventory systems to streamline stock management and reduce overhead costs.
- Trained staff on customer service best practices to improve overall client satisfaction.
- Established vendor relationships to secure high-quality products at competitive prices.
- Analyzed sales trends to inform purchasing decisions and optimize product offerings.
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
Lead Cashier/Retail Keyholder
Ulta Beauty Inc.
11.2021 - 06.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Resolved customer inquiries and concerns promptly to ensure satisfaction and loyalty.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Helped customers complete purchases, locate items, and join reward programs.
Provider/Owner/Operator
Aunty Momo's Childcare
10.2018 - 03.2020
- Managed daily operations, ensuring smooth workflow and high-quality childcare services.
- Developed and implemented engaging educational programs tailored to children's developmental needs.
- Cultivated relationships with parents, providing regular updates on children's progress and activities.
- Trained and supervised staff, fostering a collaborative and supportive work environment.
- Oversaw financial management, including budgeting, expense tracking, and resource allocation.
- Promoted safety compliance by implementing health protocols and emergency procedures.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
High School Diploma -
Ernest Righetti High School
Santa Maria, CA06-2004
Skills
- Sales management
- Team collaboration and leadership
- Operations management
- Customer service
- Driven and determined
- Customer relations
- Decision-making
- Salesforce proficiency
- Multitasking and organization
- Empathy and patience
- Adaptability and flexibility
- Phone etiquette
- Target achievement
- Closing techniques
- Complaint resolution
- Product knowledge
Timeline
Small Business Co-Owner
Forget Me Not Vintage, Antiques, and Collectables
01.2023 - Current
Lead Cashier/Retail Keyholder
Ulta Beauty Inc.
11.2021 - 06.2022
Provider/Owner/Operator
Aunty Momo's Childcare
10.2018 - 03.2020
High School Diploma -
Ernest Righetti High School