Kevin Arce
Brooklyn,NY
Summary
Proven leader and strategic thinker, adept in operations management and social media marketing, with a track record of driving growth and enhancing customer relations at Pepperidge Farm Bakery. Leveraged team collaboration and leadership to boost revenue, achieving significant market expansion. Excels in sales planning and issue resolution, ensuring operational excellence and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Small Business Co-Owner
Pepperidge Farm Bakery
07.2021 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Optimized store layout for efficient use of space while maintaining an inviting atmosphere that encouraged customer browsing and purchases.
- Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
- Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
- Boosted average customer count through aggressive promotional cycles and sales incentives.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to maintain excellent customer service.
Assistant Operation Manager
LA Fitness Sports Club
02.2020 - 03.2023
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Help members make selections by building customer confidence, offering suggestions and opinions
- Provided resources, ideas, or time to help with collective effort
- Led Members on 1 on 1 guide of facility, enhancing guest experience by creating a personalized itinerary and providing gust satisfaction
Education
Bachelor Film Production -
CUNY Brooklyn College
Brooklyn, NY07.2024
Skills
- Social Media Marketing
- Sales management
- Operations Management
- E-commerce management
- Customer Relations
- Attention to Detail
- Driven and Determined
- Team Collaboration and Leadership
- Issue Resolution
- Sales Planning
Timeline
Small Business Co-Owner
Pepperidge Farm Bakery
07.2021 - Current
Assistant Operation Manager
LA Fitness Sports Club
02.2020 - 03.2023
Bachelor Film Production -
CUNY Brooklyn College
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