Shopify
Katelyn Aubrey
Baton Rouge,LA
Summary
Customer-oriented Brand Associate dedicated to boosting customer satisfaction and generating higher brand revenues. Accommodating and personable individual with 1 year of experience communicating information to customers about brand value, quality and style. Proficient in POS system operations paired with exceptional knowledge of current sales promotions.
Overview
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Small Business Co-Owner
James Rebel Co.
Los Angeles, CA
12.2020 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Determined best courses of action for company based on regional market trends and demands.
- Promoted business via social media to generate leads and maximize brand identity.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Brand Associate
Athleta
Baton Rouge, LA
07.2020 - Current
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Drove sales and service using suggestive selling techniques and observing non-verbal cues.
- Communicated product value, quality, and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Customer Service Representative
LSU
Baton Rouge, LA
11.2019 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Medical Records Scanner
Dr. Jeffery Thibodeaux
Lafayette, LA
05.2018 - 08.2018
- Sorted materials and filed according to guidelines.
- Reviewed charts and flagged incomplete or inaccurate information.
- Created new physical and computer-based files.
- Adhered to all facility, company, and legal guidelines.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Education
Bachelor of Science - Marketing, Digital Marketing, International Business
Louisiana State University And A&M College
Baton Rouge, LA 08.2019 - Current
High School Diploma -
Teurlings Catholic High School
Lafayette, LA 08.2015 - 05.2019
Skills
Leadership
Effective leader
Coaching and mentoring
Relationship building
Good listening skills
Relationship builder
Mind for marketing
New business launch
Effective communicator
Social media marketing
Software
Microsoft Office
Google Drive
Social Media
Timeline
Small Business Co-Owner
James Rebel Co.
12.2020 - Current
Brand Associate
Athleta
07.2020 - Current
Customer Service Representative
LSU
11.2019 - 05.2020
Bachelor of Science - Marketing, Digital Marketing, International Business
Louisiana State University And A&M College
08.2019 - Current
Medical Records Scanner
Dr. Jeffery Thibodeaux
05.2018 - 08.2018
High School Diploma -
Teurlings Catholic High School
08.2015 - 05.2019