Jonathan Herrera
Bedford,TX
Summary
Adept at leading high-performing teams, I enhanced customer satisfaction and project efficiency at Wachter Inc. by mastering risk analysis and fostering team collaboration. My expertise in project scheduling and a collaborative mindset propelled significant improvements in operational outcomes, showcasing a commitment to excellence and a focus on impactful achievements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Lead Technician Travel
Wachter Inc.
09.2023 - Current
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Install unistrut making towers from the base floor up to beam 45ft
- using scissor lift and boom lifts- certify
- Pull cables cat5 from TC cabinet to the designated cameras
- Use lazer measurements and roller to get the best outcome of what length of wire to pull
- Use of Hammer drill, Impact drill, wire stripper, side cutters, crimpers, etc tools
- Wearing PPE Steel toe boots, vest, safety glass, cut resistant gloves
- Camera testers to set views and trouble shoot cat5 cables and switches
- Updating PM on the site weekly
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Climbing daily to run cables to locations- Safety LMS cert. rescuer
- Work in all weather conditions all year round
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Lead Technician
Republic Alarm LLC
01.2021 - 07.2023
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Work on Johnson Control accounts for Large scale business accounts
- Contract for Brinks accounts for residential and in house
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected alarm systems
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Install CTTV systems Alarm
- Install Cat5 over beams using Bang on and hooks
- Mounted Tvs, monitors, and cabinets.
Alarm Technician
Vivint Smart Home
09.2016 - 12.2020
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Install Vivint Smart home Panels, GC2, GC3, IQ, Honeywell, and DSC
- Install smoke detectors with layout and submitting to Fire Marshall for approval
- Install Camera system to get Maximum visibility of the property -
- Had 5-8 calls a day, making sure my inventory was stock and kept my clients and company updated on my eta.
- Found customers the best fix to protect their house and business offering Glass break Motion detectors or automation system for convenience
- Reconcile equipment weekly
- Provide world class service for customer the Vivint way
Commercial Cable Installer
Pratt Communications
07.2011 - 04.2016
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Reduced installation errors by carefully following guidelines and best practices for cable placement and connection.
- Optimized network performance for clients by identifying potential issues during site surveys before installation commenced.
- Install RG11, RG6, Cat5, Cat6
- Use Extension Ladders with hooks for drops
- Scissor lift and Boom lift
- Crimpers, Drills, PPE OSHA 10 ETC
- Email and call clients for appointments insuring had the correct equipment need for site day ahead
Education
GED -
Heritage High School
UT07.2009
Skills
- Collaborative mindset
- Leadership skills
- Project Planning
- Project Coordination
- Multi-tasking skills
- Employee Coaching
- Risk management skills
- Project Scheduling
- Risk Analysis
- Customer Focus
- Team Collaboration
Accomplishments
- Led a team of Tech to set the average fastest operation time and quality yield from start to finish in my 2nd month with Wachter Inc. as far as having my PM emailing a Kudos and get 3 more Kudos in less then year
- Finishing Projects ahead of schedule and giving a meeting on how this can be achieved
- Supervised team of 5 technicians members
Certification
- OSHA Certified
- LIFT CERT
- OSHA 10 CERT
- LMS CERT
- TXDF ALARM LIC.
- RAL FIRE LIC.
Languages
Spanish
Native or Bilingual
Timeline
Project Lead Technician Travel
Wachter Inc.
09.2023 - Current
Lead Technician
Republic Alarm LLC
01.2021 - 07.2023
Alarm Technician
Vivint Smart Home
09.2016 - 12.2020
Commercial Cable Installer
Pratt Communications
07.2011 - 04.2016
GED -
Heritage High School
- OSHA Certified
- LIFT CERT
- OSHA 10 CERT
- LMS CERT
- TXDF ALARM LIC.
- RAL FIRE LIC.
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