Jonathan Hicks
Castaic
Summary
Experienced customer service and operations professional with leadership in fast-paced, high-pressure settings. Skilled in communication, client relations, professionalism, and handling responsibilities with accuracy and care.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Life Insurance Agent
Pioneer United
09.2025 - Current
- Assessed client needs to recommend suitable life insurance coverage options.
- Explained policy features, premium structures, and beneficiary designations to prospects.
- Prepared accurate applications and supporting documents for underwriting review.
- Followed compliance requirements when discussing products and collecting client information.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
Eligibility Coordinator
Med Point
04.2024 - 06.2025
- Verified patient insurance eligibility and benefits using EMR and payer portals.
- Coordinated prior authorization requests and followed up on pending approvals.
- Reviewed coverage details to support accurate patient registration and billing workflows.
- Communicated with payers, providers, and patients to resolve eligibility discrepancies.
- Answered over 150 calls daily while answering emails simultaneously
Lead Valet Attendant
Premeir Valet
09.2022 - 12.2024
- Supervised valet attendants, assigning shifts and reinforcing service standards for consistent performance
- Directed vehicle retrieval and parking operations, ensuring efficient guest flow across valet stand
- Coordinated guest arrivals and departures, maintaining professional communication during peak traffic periods
- Inspected incoming vehicles for damage, documenting conditions and keys according to security procedures
Security Guard
Covered 6 Industries
10.2021 - 03.2024
- Monitored CCTV feeds and alarm systems to detect suspicious activity and support rapid response.
- Controlled visitor entry, badge verification, and access points to maintain secure operations.
- Patrolled facility perimeters and interior areas to deter unauthorized access and identify safety risks.
- Documented incidents, observations, and shift activity in detailed security logs and reports.
- Dealt with high profile celebrity clients
Crew Member
Wendys Restaurant
08.2018 - 10.2020
- Delivered prompt customer service at register, drive-thru, and dining area.
- Operated cash register and handled payments accurately during busy periods.
- Prepared menu items following food safety, quality, and freshness standards.
- Maintained clean workstations, lobby, and equipment throughout shifts.
Education
Associate of Science - Kinesiology
College of The Canyons
Valencia, CA06-2026
High School Diploma -
Valencia Highschool
Valencia, CA03-2021
Skills
- Building relationships while excelling in customer service
- Technical proficiency
- Ability to operate in fast paced environments under pressure and manage high workloads
- Computer skills and excellent phone service
- Insurance underwriting
- Fast learner and always willing to learn
- Sales strategy development
- Fast-paced environment management
Certification
Red Cross CPR Certification
BSIS Guard Card
Life insurance License in over 25 states
Timeline
Life Insurance Agent
Pioneer United
09.2025 - Current
Eligibility Coordinator
Med Point
04.2024 - 06.2025
Lead Valet Attendant
Premeir Valet
09.2022 - 12.2024
Security Guard
Covered 6 Industries
10.2021 - 03.2024
Crew Member
Wendys Restaurant
08.2018 - 10.2020
Associate of Science - Kinesiology
College of The Canyons
High School Diploma -
Valencia Highschool