JONATHAN HIDALGO
Milton Recovery
The Bronx,NY
1
Language
1
Certification
15
years of professional experience
Hardworking and dependable professional with experience in customer service, behavioral support, and delivery operations. Bilingual in English and Spanish with strong communication, problem-solving, and interpersonal skills. Proven ability to work effectively in fast-paced environments, follow procedures, manage responsibilities independently, and provide excellent service. Known for being persistent, reliable, adaptable, and committed to professional growth.
Work History
Behavior Health Technician
3 Months- Monitored patient behavior and documented observations for treatment team review.
- Supported daily recovery routines and reinforced therapeutic coping skills.
- De-escalated crisis situations using approved intervention techniques and calm communication.
- Assisted nurses and counselors with patient safety checks and care coordination.
Behavioral Therapist
9 Months- Implemented individualized behavior intervention plans to support client skill acquisition and behavior reduction.
- Conducted functional behavior observations to identify triggers, patterns, and effective intervention strategies.
- Documented session data accurately to track progress and inform treatment adjustments.
- Collaborated with caregivers and clinical teams to align goals and reinforce consistent strategies.
Delivery Driver
5 Months- Loading, organizing, and unloading packages from the delivery vehicle.
- Delivering packages accurately and on schedule.
- Operating a delivery vehicle safely while following traffic and company safety procedures.
- Using a handheld scanner/mobile device to track deliveries and obtain signatures when required.
- Providing professional customer service during deliveries and pickups.
- Lifting and carrying packages of various sizes and weights.
- Planning and following efficient delivery routes.
- Performing basic vehicle safety inspections and reporting issues.
- Maintaining accurate delivery records and handling packages carefully.
Behavior Specialist
11 Months- Assessed student behavior patterns and documented incidents to support individualized intervention planning.
- Implemented behavior support strategies aligned with treatment plans and classroom expectations.
- Monitored progress and recorded observations to ensure accurate case documentation.
- Collaborated with multidisciplinary team to adjust interventions based on client response.
- De-escalated challenging behaviors using approved crisis intervention and redirection techniques.
- Supported skill-building activities that reinforced social, emotional, and adaptive behaviors.
- Trained staff on consistent behavior management approaches and data collection procedures.
- Maintained confidential records while communicating concerns and updates to supervisors promptly.
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
Delivery Driver
3 Months- Delivered packages safely using route navigation and handheld scanning devices.
- Inspected vehicle readiness, reporting maintenance issues before departure.
- Loaded and organized parcels for efficient route completion and accuracy.
- Followed delivery instructions, ensuring secure placement and customer satisfaction.
- Resolved delivery exceptions by documenting issues and contacting support teams.
- Maintained compliance with traffic laws, safety procedures, and package handling standards.
- Mentored newer drivers on efficient routing, scanning, and delivery best practices.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Dispatch Manager
2 Years 4 Months- Scheduling and Planning - Created and managed daily and weekly schedules for drivers, ensuring efficient coverage and optimal route planning
- Driver Supervision - Oversaw a team of drivers, providing guidance, support, and ensuring adherence to company policies and safety regulations.
- Performance Tracking and Recording - Monitored driver performance, along with generating analyzed reports.
Counselor
4 Years 2 Months- Crisis Management and Support - Assisted in managing crises situations involving severe behavioral episodes for kids with special needs
- Behavioral Data Collection and Analysis - Collected and analyzed behavioral data to assess the effectiveness of interventions and adjust strategies accordingly
Sales Associate
3 Years 3 Months- Provided friendly customer service while maintaining fast, accurate checkout operations.
- Processed cash, card, and mobile payments using point-of-sale system.
- Restocked merchandise, food items, and beverages to support store readiness.
- Maintained clean sales floor, beverage stations, and restroom areas throughout shift.
- Followed age-restricted sales procedures for tobacco and alcohol transactions.
- Assisted customers with product locations, fuel purchases, and basic account questions.
- Prepared fresh food and beverage items while following sanitation standards.
- Supported opening and closing tasks, including register balancing and daily cleaning.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Mens Sales Associate
1 Year- Customer Relationship Management - Building strong relationships with customers to encourage loyalty and repeat business.
- Product Knowledge - Developing in depth knowledge of store products, promotions, and sales to assist customers in making informed purchasing decisions
Education
High School Diploma
Skills
Strong organizational and time-management skills
Exceptional communication and interpersonal skills
Ability to work independently and as part of a team
Detail-oriented and able to handle multiple tasks simultaneously
Certification
CPR certified, RBT certified, First Aid, PCM certified
Languages
Spanish
Native or Bilingual
Timeline
Behavior Health Technician
Milton Recovery
05.2026 - 08.2026Read More
Behavioral Therapist
My Favorite Therapists
07.2025 - 04.2026Read More
Delivery Driver
FedEx
02.2025 - 07.2025Read More
Behavior Specialist
ARC Broward
03.2024 - 02.2025Read More
Delivery Driver
Amazon
12.2023 - 03.2024Read More
Dispatch Manager
Amazon
11.2020 - 03.2023Read More
Counselor
ARC Broward
01.2016 - 03.2020Read More
Sales Associate
RaceTrac
09.2012 - 12.2015Read More
Mens Sales Associate
Kohls
09.2011 - 09.2012Read More
Piper Highschool
High School Diploma
Read More