Jonathan Hines
Summary
Experienced professional with a strong background in leadership, problem-solving, and adaptability, bringing valuable skills in critical thinking and innovation. Proven ability to enhance operational efficiency, foster positive relationships, and support organizational goals with dependability and flexibility.
Eager to contribute expertise to a new role while driving team success and continuous improvement.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Caregiver
More Than A Home
Milwaukee
02.2025 - Current
- Assisted clients with daily living activities and personal care routines.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication according to prescribed schedules for client health.
- Respectfully addressed clients' preferences and needs in all interactions.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Helped clients get in and out of beds and wheelchairs.
Security Officer
Allied Universal Security Services
Milwaukee
01.2024 - 12.2024
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to identify and report potential hazards.
- Managed access control procedures to regulate entry and exit points.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored premises and recorded activity in daily officer reports.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Manager
Foot Locker
Milwaukee
03.2022 - 08.2024
- Supervised daily operations to ensure efficient store performance.
- Trained and mentored team members on customer service standards.
- Managed inventory levels to maintain stock availability and organization.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Team Leader
Spectrum
Milwaukee
01.2023 - 04.2024
- Led team meetings to discuss project updates and address challenges.
- Coordinated daily workflows to ensure timely completion of tasks.
- Mentored new team members on operational procedures and best practices.
- Facilitated communication between departments to resolve issues effectively.
- Assisted in conflict resolution among team members to maintain harmony.
- Developed strategies for problem solving and conflict resolution among team members.
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Car Salesman
Used Car Retail Buisiness
Milwaukee
01.2020 - 10.2021
- Assisted customers in selecting suitable vehicles based on their needs.
- Developed strong relationships with clients to enhance customer satisfaction.
- Prepared vehicle listings for online platforms to attract potential buyers.
- Negotiated sales terms with customers to finalize transactions effectively.
- Coordinated test drives and ensured vehicles were clean and presentable.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Advised clients on financing options available and facilitated purchase paperwork processing.
- Assisted with training new staff members on sales techniques, policies, procedures, and products.
- Resolved customer complaints promptly and professionally while upholding dealership policies.
Education
Marquette University
Milwaukee, WISkills
Critical thinking abilities
- Fundamental leadership skills
- Dependable and responsible
- Problem-solving
- Elderly care
- Adaptability and flexibility
- Analytical thinking & innovation
References
References available upon request.
Timeline
Caregiver
More Than A Home
02.2025 - Current
Security Officer
Allied Universal Security Services
01.2024 - 12.2024
Team Leader
Spectrum
01.2023 - 04.2024
Manager
Foot Locker
03.2022 - 08.2024
Car Salesman
Used Car Retail Buisiness
01.2020 - 10.2021
Marquette University