Jonathan Hood
Desert Diamond Casino at White Tanks
Clarkdale,AZ
24
years of professional experience
Casino Host driving guest engagement and player relationships across table games and slot play. Builds repeat visitation through VIP service for 50+ players per month, attentive floor presence, and clear coordination with gaming and operations teams. Uses long-term casino operations experience to strengthen guest satisfaction and support retention.
Work History
Casino Host
1 Year 10 Months- Welcomed guests and directed them to appropriate gaming areas based on their needs and preferences.
- Resolved service concerns promptly and maintained a professional, courteous experience on the casino floor.
- Coordinate guest arrangements with floor teams to support smooth table game operations.
- Support table game compliance by following house procedures and escalating issues when needed.
- Track guest preferences and visit history to personalize future interactions and improve retention.
- Monitor gaming floor activity and communicate player needs to the appropriate team members.
- Maintain accurate guest records and update notes for consistent follow-up and service continuity.
- Help maintain a welcoming environment by addressing guest questions and concerns with professionalism.
Casino Manager
15 Years 1 Month- Managed daily pit operations and coordinated table assignments to support steady gaming service.
- Monitored game activity and addressed floor issues promptly to keep service running smoothly.
- Reviewed dealer performance and reinforced casino procedures during routine floor checks.
- Scheduled shifts and balanced staffing needs across table games operations.
- Supported compliance checks and reported gaming irregularities through the appropriate channels.
- Trained new dealers on house procedures, game flow, and guest service expectations.
- Coordinated table games coverage during busy periods to reduce service gaps on the floor.
- Handled guest concerns at the table level with calm communication and prompt follow-up.
- Assisted with budget planning for staffing needs and routine table operations.
- Maintained strong knowledge of blackjack, roulette, poker, and specialty table games.
- Communicated policy updates and floor expectations clearly to dealers and support staff.
- Supported smooth table openings and closings by coordinating setup, counts, and end-of-shift checks.
Table Games Manager
3 Years 7 Months- Coordinated dealer assignments across blackjack, roulette, and poker tables to maintain smooth game flow.
- Trained dealers on game procedures, side bets, and guest interaction standards to support consistent service.
- Monitored table game activity and addressed rule questions to keep play consistent and orderly.
- Reviewed dealer performance and provided coaching to reinforce accuracy, pace, and guest service.
Table Games Shift Manager
1 Year 2 Months- Supervised table games operations on the floor to support smooth gameplay and guest service.
- Coached dealers on game procedures, pace, and guest interaction during active shifts.
- Monitored table game activity to address dealer needs, resolve issues, and keep play moving.
- Checked game procedures regularly to support compliance with casino rules and internal standards.
Education
Associate of Applied Science - Marketing Management
Skills
Dealer training
Budget planning
Heads up hold'em
Blackjack and side bets
Roulette
Table games supervision
Pit operations management
Dealer performance coaching
Shift scheduling
Table game compliance
Gaming regulation compliance
Performance coaching
Floor management
Personal Information
Title: Jonathan Hood
Leadership
I been in Indian Gaming since 1995., I have over 15 years in Table Games., Managed over 40 Team Members.
Timeline
Casino Host
Desert Diamond Casino at White Tanks
12.2024 - CurrentRead More
Casino Manager
Cliff Castle Casino
08.2010 - 09.2025Read More
Table Games Manager
Santa Ysabel
06.2004 - 01.2008Read More
Table Games Shift Manager
Casino Del Sol
12.2002 - 02.2004Read More
Eastern Oklahoma State College
Associate of Applied Science from Marketing Management
Read More