Summary
Overview
Work History
Education
Skills
Additional Information
References
Interests
Timeline
Generic

Jonathan Howard

Austin,United States

Summary

Personal Information Experienced recent graduate with strong skills in troubleshooting, equipment maintenance, technical documentation, and sales know-how. Passionate about technology, sales, marketing, and meeting personal goals. Seeking a challenging role to utilize technical expertise and account management skills to drive sales and deliver exceptional customer experiences.

Overview

8
8
years of professional experience

Work History

Technician

AT&T
09.2023 - Current
  • Installed and configured network infrastructure equipment, ensuring seamless connectivity and performance for over 60+ clients individually
  • Diagnosed and resolved technical issues promptly
  • Contributed to 8.29% increase in annual revenue
  • Conducted thorough testing and troubleshooting of hardware to identify and resolve defects, improving system reliability with over 100% efficiency
  • Collaborated with cross-functional teams to implement system upgrades, resulting in increased customer satisfaction.

Tour Guide

LTZA
06.2021 - 08.2021
  • Led informative and engaging tours, captivating audiences with historical facts and entertaining anecdotes
  • Collaborated with travel agencies and local businesses to create customized tours, catering to specific interests and preferences of diverse groups.

Teller

Horizon Bank
02.2021 - 06.2021
  • Processed daily financial transactions for customers, ensuring accuracy and adherence to bank policies and procedures
  • Handled over $1,500,000 in cash transactions regularly
  • Contributed to 6.2% increase in revenue for 2021
  • Balanced cash drawer at the beginning and end of each shift, accurately reconciling transactions and maintaining a high level of accountability for cash handling.

Busser

Maggiano's Inc.
05.2019 - 08.2019
  • Maggiano's
  • Clearing tables promptly and efficiently after guests have finished their meals
  • Wiping and sanitizing tables to maintain a clean and inviting dining area
  • Resetting tables with appropriate utensils, napkins, and condiments.

Brand ambassador

Hollister Co
06.2016 - 08.2016
  • Communicated regularly with team members regarding progress updates on projects
  • Conversed with customers to share information covering over 100+ products
  • Built lasting relationships with customers by delivering first-call resolution and taking ownership of retail scenarios.

Education

Associate of Arts - Psychology

Austin Community College
Austin, TX
03.2022

Bachelor of Science - Psychology

Texas A&M University
College Station, TX
12.2021

Skills

  • Technology Hardware
  • System Troubleshooting
  • Upselling
  • Payment Processing
  • Excellent People Skills
  • User Training
  • Equipment Maintenance
  • System Installation
  • Customer Service
  • Product Sales
  • Client Account Management

Additional Information

  • Social Chair for Beta Upsilon Chi Fraternity
  • Vandegrift High school International Merit Scholar
  • Dean's List 2021
  • Induction into Int. Thespian Society (High School)
  • Vice President of Pledge Class (2019)

References

Gregg Bennett, EVP Operations Horizon Bank: 512-496-5274 , greggbennett@hotmail.com

Dan Robertson, Former Supervisor LTZA: 510-305-1168

Matt Walker, Former Supervisor Maggiano's: 512-923-6619

Interests

PC Hardware, Powerlifting, Musical Composition, PC Language / Coding

Timeline

Technician

AT&T
09.2023 - Current

Tour Guide

LTZA
06.2021 - 08.2021

Teller

Horizon Bank
02.2021 - 06.2021

Busser

Maggiano's Inc.
05.2019 - 08.2019

Brand ambassador

Hollister Co
06.2016 - 08.2016

Associate of Arts - Psychology

Austin Community College

Bachelor of Science - Psychology

Texas A&M University

Similar Profiles

CREATE PROFILE
Jonathan Howard