Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathaniel Whitaker

Paintsville,KY

Summary

Advanced technician specializing in educational technology for K-12 and adult learners, with a strong focus on technical problem-solving and user training. Expertise in managing complex network systems and troubleshooting technology issues, ensuring up-to-date technology across the district.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Technician

Johnson County Board Of Education
Paintsville, KY
12.2019 - Current
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Implemented security measures to protect against unauthorized access to secure systems.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Performed network troubleshooting and maintenance activities.
  • Explained technology-related details in easy-to-understand terms to both teachers and students.
  • Trained users to operate and manage hardware and software.
  • Spearheaded our deployment of MDM server technology to bring our management of Apple devices into the 21st century.

Trainer

National Technology Learning
Detroit, MI
01.2009 - 11.2019
  • Trained thousands of employees in online safety, computer repair, digital imaging, computer building, and career advancement.
  • Office duties included managing employee scheduling, invoicing, and bank deposits.
  • I was also in charge of the supply and delivery of products and training materials.
  • I traveled and managed training sites in many different states all over the U.S.
  • Provided training support by developing online tutorials and instructional materials, such as technical manuals.

Customer Service Representative

C&R Office Supply
Ashland, KY
01.2008 - 12.2009
  • I was in charge of customer service interactions, both in store and on site at customer homes and businesses.
  • Repaired computers, printers and copiers.
  • Did on site setup and networking of copiers and printers.
  • Kept accurate records of incoming and outgoing product stock.

Education

High School Diploma -

Johnson Central High School
Paintsville, KY
06-2005

Skills

  • 20 years of experience in technology and technology training
  • Management and supervisor experience
  • Highly experienced employee trainer
  • Excellent interpersonal and conflict resolution skills
  • Network troubleshooting
  • Hardware installation
  • Software configuration
  • Security implementation
  • Technical problem solving
  • Advanced networking skills
  • Advanced computer repair skills
  • Avid and quick learner

Certification

  • Apple Service Fundamentals, 2017
  • Apple MDM management
  • Apple OSX Certification
  • Brain-bench Trainers Certification, Current
  • A+, Current
  • Networking +, Current
  • Microsoft Office, Current

Timeline

Technician

Johnson County Board Of Education
12.2019 - Current

Trainer

National Technology Learning
01.2009 - 11.2019

Customer Service Representative

C&R Office Supply
01.2008 - 12.2009

High School Diploma -

Johnson Central High School

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