Jonathan H. Paull
Eugene,OR
Summary
Customer Service Expert with over 15 years of experience in various retail fields. I have also had management experience as well. Dedicated, Organized, and Intelligent I am confident in my ability to understand new concepts and solve problems. I have worked in multiple job settings. From recommending retail pet food and driving a forklift, to cross selling bank products and referring customers to Personal Bankers I feel confident in my ability to connect with people and help them find a solution to their needs. Skilled Production Worker offering 4 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
21
21
years of professional experience
Work History
QC Production Agent
Mountain RoseHerbs
11.2020 - Current
- Collaborated with cross-functional teams to resolve production issues and improve overall output.
- Managed inventory levels, ensuring timely replenishment of raw materials and finished goods.
- Provided training to new hires, promoting a culture of continuous learning and improvement.
- Maintained open lines of communication between all departments, fostering teamwork and collaboration throughout the organization.
- Conducted root-cause analysis on product non-conformances, implementing corrective actions as needed.
- Evaluated production data, identifying trends and opportunities for improvement within the process.
- Inspected products and machines to maintain quality and efficiency.
Bank Teller
Wells Fargo
08.2016 - 10.2019
- At Wells Fargo as a Teller I had a very important role
- Often being the first point of contact with the customer it was my job to help them deposit cash, checks and process other payments on, or for their accounts
- This often times would present opportunities to inform the customer of services that the bank offers that they benefit from that the customer was unaware of
- I also had to follow a very strict opening and closing procedure to ensure the safety of Team Members and Bank assets
- It was typical for me to handle large amounts of cash without any errors
- As The A.T.M custodian, I had the task of loading the ATM cash each week and then also doing the deposit pull at least once, sometimes 2x per week
- Daily paper work for all Tellers for storage
- Training new Team Members and giving coaching feedback, as well as receiving feedback from managers was always a thrill for me
- Our Branch had a very high client volume but it was always important for me to provide quick, friendly and expert service to every customer
Manager & Assistant Manager
Mini Pet Mart
12.2003 - 06.2016
- I started my position as a Sales Clerk and Warehouse worker
- Helping customers find the proper diet, toy, medication or pillow was just a part of my daily routine
- Stocking shelves and rotating products were key to ensure product freshness and appearance
- Since I am Forklift certified, I also spent time loading and unloading Semi Trucks multiple times a week
- I also used a Company van to deliver orders for other Mini Pets and Wholesale sale accounts
- As a manager my duties included but were not limited to, Interviews, hiring new employees, Job Terminations, making a schedule, training, following a budget
Education
High School -
Junction City High School
01.2002
Skills
- Deadline-oriented
- Process Documentation
- Maintenance Coordination
- Production Scheduling
- Strong Work Ethic
- Positive Attitude
- Teamwork and Communication
- Attention to Detail
- Picking and Packing
- Problem-solving abilities
- Reliability
- Adaptability and Flexibility
Volunteer Experience
- 2018, Habitat for Humanity House build, Harrisburg, Oregon
- 2016, Oregon Solve Beach & River Clean Up, Alton Baker Park, Eugene, Oregon
- 2017, Oregon Solve Beach & River Clean Up, Alton Baker Park, Eugene, Oregon
Timeline
QC Production Agent
Mountain RoseHerbs
11.2020 - Current
Bank Teller
Wells Fargo
08.2016 - 10.2019
Manager & Assistant Manager
Mini Pet Mart
12.2003 - 06.2016
High School -
Junction City High School