Jonathan Jean
Brooklyn,NY
Summary
Adept at navigating complex delivery routes and ensuring timely package distribution, I excelled in roles at United Parcel Services (UPS), showcasing my proficiency in vehicle inspection and exceptional customer service. Leveraging bilingual abilities and a strong mechanical background, I consistently improved operational efficiency and resolved customer concerns with professionalism. Business-oriented Landlord focused on maintaining positive tenant relations and optimum building safety. Keeps properties in compliance with codes and ordinances governing properties. Excellent administrator and business recordkeeper.
Overview
12
12
years of professional experience
Work History
Rental Car Manager
Turo
Brooklyn, NY
03.2022 - Current
- Developed and implemented rental car policies, procedures and standards.
- Maintained accurate records of rental cars including customer information, vehicle condition, fuel levels and daily transactions.
- Provided exceptional customer service to ensure customers had a pleasant experience with their rental car.
- Conducted regular vehicle inspections to ensure safety regulations were met and vehicles were properly maintained.
Landlord
Self-employed
Irvington, NJ
08.2020 - Current
- Conducted routine inspections of rental properties to ensure compliance with safety standards.
- Maintained accurate records of tenant payments and documented any discrepancies or late fees.
- Negotiated leases, collected rent, and handled evictions when necessary.
- Addressed complaints from tenants in a timely manner while adhering to applicable laws regarding tenant rights.
- Responded promptly to tenants' requests for repairs or other services.
- Ensured that all rented units met local housing codes prior to occupancy.
Package Driver
United Parcel Services, UPS
Brooklyn, NY
10.2018 - Current
- Maintained records of deliveries and pick-ups.
- Checked all packages for accuracy of information.
- Loaded and unloaded packages from delivery truck.
- Verified package contents against shipping invoices.
- Drove company vehicle to deliver items to customers' homes and businesses.
- Provided customers with tracking numbers and estimated delivery times.
- Operated hand trucks, forklifts, pallet jacks, and other equipment to move product as needed.
- Inspected vehicles for mechanical items and safety issues before leaving on route.
- Communicated with dispatch office via two-way radio or cell phone regarding pickups, deliveries, issues.
- Followed all applicable traffic laws while driving a company vehicle.
- Ensured timely drop offs by following designated routes and time schedules.
- Resolved customer complaints in a professional manner using problem-solving skills.
- Adhered to all safety regulations while handling packages on the job site.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Processed shipment documents neatly and efficiently for each load.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Package Handler
United Parcel Services, UPS
Brooklyn, NY
11.2014 - 10.2018
- Areas of expertise include loading 300 boxes per hour, lifting over 50 pounds and delivering packages at a fast pace
- Sort Work To Each Truck
- Lift And Load Bulk Packages
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Checked all outgoing shipments to ensure accuracy of contents.
Driver Helper
United Parcel Services, UPS
Brooklyn, NY
11.2013 - 01.2014
- Assisted drivers with navigation if necessary using GPS systems or maps provided by company.
- Coordinated and distributed packages to customers' locations.
- Effectively resolved issues related to customer concerns.
- Loaded and unloaded cargo from vehicles.
- Ensured that all items were properly secured in the vehicle for transport.
- Provided assistance to drivers with loading and unloading packages and other materials.
- Attended regular safety meetings conducted by supervisor and manager.
Education Administrators, Preschool and Childcare Center/Program
Madison Square Boys And Girls Club
Brooklyn, NY
07.2012 - 08.2012
- Tracked students' progress consistently and provided support to enhance the educational experience.
- Delivered specialized instruction to children.
Education
Automotive High School -
Automotive High School
Brooklyn, NY08.2014
Skills
- Microsoft Word
- PowerPoint
- Internet and various Social Media Platforms
- Type 50-55 wpm
- Mechanic and Welding
- Multi-lingual- English, Spanish, Creole
- Route planning
- Vehicle inspection
- Loading and unloading
- Safe driving
- Defensive driving
- Ability To Lift 50 Pound Plus Boxes
- HAZMAT trained
- Customer and Personal Service
- Troubleshooting
- Tenant relations
- Preventive Maintenance
- Entrepreneurial
- Business administration
Timeline
Rental Car Manager
Turo
03.2022 - Current
Landlord
Self-employed
08.2020 - Current
Package Driver
United Parcel Services, UPS
10.2018 - Current
Package Handler
United Parcel Services, UPS
11.2014 - 10.2018
Driver Helper
United Parcel Services, UPS
11.2013 - 01.2014
Education Administrators, Preschool and Childcare Center/Program
Madison Square Boys And Girls Club
07.2012 - 08.2012
Automotive High School -
Automotive High School