Samantha Oglesby
Texarkana,AR
Summary
Reliable office professional with experience with fleet management, customer service, and inventory management.
Overview
15
15
years of professional experience
Work History
Rental Car Manager
Classic Auto Park
06.2025 - Current
- Managed daily operations of rental car fleet, ensuring optimal vehicle availability and maintenance. I see to it that vehicles are charged, gassed, caught up on maintenance, and properly licensed before putting a customer in them.
- Developed and implemented strategies to enhance customer service experience and satisfaction ratings.
- I service five dealerships daily. I am responsible for 53 vehicles between these stores. I keep a tight, detailed schedule to meet with my customers at each location.
- I maintain files for each vehicle and ensure that every customer provides the correct documents, and that the contracts are filled out correctly.
- My files and contracts are audited monthly by the bank that owns the cars on our lot.
- Increased customer satisfaction by implementing efficient rental car management processes and procedures. Developed improvements that made the process more stress-free for the customer, and reduced wait times.
- Assign license plates to every loaner, and make sure that they stay up to date and don't expire.
- Conducted weekly audits to ensure vehicles were accounted for, and no damage was missed.
- Locate customers who went through tolls while in our rental car, and collect the toll fee from them.
- Familiarized myself with warranties so I could communicate with customers about their rental charges.
- Charge customer accounts daily
- Run reports and update spread sheets every morning.
Receptionist/Cashier
Classic Auto Park
06.2024 - Current
- Excellent customer service skills, including the ability to remain professional and friendly when resolving concerns. Ability to prioritize tasks and have them completed on time. Ability to type and use office equipment such as computers, telephones, copiers, fax machines and printers. I also manage a multi-line telephone they need to manage and also perform office management tasks such as filing, copying, printing, faxing and mailing.
- My duties as receptionist include but are not limited to:
- Answering incoming calls and directing the to the correct party
- Taking messages
- Checking voicemails and returning missed calls
- Data Entry
- Greeting clients and customers in person and directing them to the proper location. I may also ask the visitor to wait in the lobby while they contact the correct party to escort the visitor.
- Corresponding with customers and co-workers through email.
- Maintain the offices filing system
- Distribute incoming and outgoing mail
- Performing general office maintenance tasks such as keeping the office clean, safe and organized.
- Checking the office supply inventory, ordering new supplies and distributing supplies as needed.
- Helping the accounting department with data entry and other tasks they may need assistance with
- Receiving all of the new vehicle license plates for customers who have purchased vehicles. This includes keeping records of which ones we still have and which ones have been picked up or mailed
- Putting vehicles in transit in the computer system
- Purchasing vehicles in when they arrive on the lot
- My duties as cashier include:
- Cash handling
- Preparing deposit slips with cash and checks to be sent to the bank
- Running checks through the check machine to make sure funds are availble
- Running daily and monthly reports
- Keep paperwork and invoices filed correctly and neatly
- Taking payments over the phone and in person
- Making sure the drawer balances at the end of the day
- Memorizing account numbers and knowing the right one to use for deposits
- Checking on and keeping track of customer accounts
Associate
Ginger Junction
07.2018 - Current
- One of the most important aspects of my job is how I present myself and represent the store. Every customer is warmly welcomed as they enter the store. I am expected to have a well put together and professional appearance while at work. Providing an inviting atmosphere and pleasant experience for every customer is what keeps them coming back to us. We quickly resolve any issues involving products or customer satisfaction. My responsibilities at Ginger Junction vary widely. I am a team player. My job is to do everything I can to make my boss’s job easier and help the store run efficiently.
- I am responsible for opening and closing the store. I am capable of running the store completely by myself and I am left to do so on occasion.
- I handle all customer transactions including: purchases, layaways, custom/special orders and machine embroidery for the store.
- Check in freight
- Stock shelves
- Break down boxes
- Take Boxes and trash to dumpster
- Keep the store clean and organized on a daily basis
- Run errands and make deliveries as needed in my personal vehicle
- Required to memorize a lot of information on hundreds of brands in order to help promote and sell merchandise
- My office duties include:
- Cash handling
- Making bank deposit slips
- Make inventory sheets
- File paperwork and invoices
- Exceptional at typing
- Proficient in Microsoft Office, Excel, and PowerPoint
- Data entry – This is one of my key duties. After checking in new shipments and products, I then enter them into our stores POS (Point of Sale). I also do manual inventory on the store regularly to make sure our systems inventory is accurate. I update our stores website by adding new products and pictures daily.
- In addition to office work and helping customers, another big part of my job is designing customized products for customers. As the store embroiderer I am responsible for:
- Memorizing important information about different materials and textiles so that I can apply the appropriate machine settings.
- Learning multiple computer programs
- Oiling and maintaining the machine in order to keep it running efficiently
- Required to carefully measure items to determine where placement would be
- Customer satisfaction is very important to Ginger Junction. We go out of our way to make sure every customer is satisfied and receives their order by the date needed.
Production/Inventory Specialist
Rowe Casa Organics
08.2021 - 01.2022
- I started this company in Production. I was responsible for hand-making, jarring and labeling over 160 different kinds of products. Typical duties for this position were:
- Carefully following detailed recipes
- Calculating measurements
- Being accurate enough to measure the ingredients and oils to the exact drop
- Bagging, jarring or bottling the products after they were made
- Hand labeling the products
- Cleaning and sanitizing all dishes and tools after product is made
- I was quickly promoted to Inventory Manager (or Inventory Specialist). In this new position, I juggle many different responsibilities, so organization and time management are crucial. I neatly stock our inventory room with thousands of products every day. This insures our shipping department has a constant supply of product to pull from. I make daily spreadsheets to turn in to two different departments at the end of the day. This is how the department supervisors know which products have to be made the next business day. I am the sole person responsible for this job.
- Other duties that I am responsible for, but not limited to, are:
- Lifting heavy boxes and other equipment frequently throughout the day
- Keeping up with and organizing paperwork
- Using spreadsheets
- Breaking down and throwing away boxes daily
- Standing on my feet for hours at a time
- Stocking, maintaining and organizing four different product and back stock rooms. Daily rotations of the stock in these rooms are an imperative part in making sure each customer has a fresh, good quality product.
- Using the company vehicle to load and transport products from our production building to our shipping facility.
- Cleaning when necessary
- I have little to no supervision in my current position. Efficacy, organization, tidiness, and dependability are a must.
- Rowe Casa is an all-natural, organic company that specializes in making non-toxic, safe alternatives to every day products that we use on or put in our body.
Assistant Manager
Fanfare Gifts
10.2015 - 04.2018
- At fan-fare the goal of each employee is to make the store look as presentable as possible while always giving each customer the best experience. My duties included creating a presentable and professional environment for customers, attend meetings with store representatives, money handling and card transactions, restocking shelves. I worked the cash register, taking in money and processing debit card transactions. Fan-Fare holds over 400 brands and as a manager it is my job to make sure that they are all stocked and organized. I attend mandatory product meetings with sales reps in order to make better sales. This requires me to maintain lots of knowledge on many different brands and merchandise. Fan-fare holds a quarterly evaluation on each employee to determine individual performances. It grades each employee on compatibility, work ethic, personal appearance, and ability to always stay busy. I currently hold a satisfactory A+ rating.
Hostess/Server
Zapatas Bar and Grill
10.2013 - 10.2015
- At Zapata’s I started as a Hostess, seating people and answering the phone to take reservations. I made charts and seating arrangements for large parties and banquets.
- As a server, I took orders and sent them to the kitchen using the POS (point of sale) system. Waited on customers and made sure they had everything they needed. fl had to maintain professionalism at all times and always had to have a clean and tidy appearance
Teller/ATM Custodian
Bancorp South
06.2010 - 10.2013
- As a commercial teller I executed customer transactions, including deposits, withdrawals, traveler’s checks and cashier’s checks. I took payments and rapidly and efficiently prepared customer transactions. I organize, stock and maintain the teller window area.
- As the ATM custodian I am responsible for stocking and balancing the ATM. I keep record books daily. I am audited quarterly and currently have a 0% in errors. I answer telephone inquiries on banking products including checking, savings, loans and lies of credit all while maintaining a friendly and pleasant customer service experience.
Education
Associate of Arts Degree - Behavioral Sciences
Texarkana College
12.2015
Highschool Diploma - undefined
New Boston High School
05.2009
Skills
- Fleet management
- Rental car operations
- Proficient in Microsoft EXCEL, WORD, & POWERPOINT
- Daily scheduling
- Needs little supervision
- Provides a positive and professional atmosphere
- Years of customer service experience
- Attention to detail and organized
- Contract management
- Self Sufficient
- Audit preparation
- Inventory management
Timeline
Rental Car Manager
Classic Auto Park
06.2025 - Current
Receptionist/Cashier
Classic Auto Park
06.2024 - Current
Production/Inventory Specialist
Rowe Casa Organics
08.2021 - 01.2022
Associate
Ginger Junction
07.2018 - Current
Assistant Manager
Fanfare Gifts
10.2015 - 04.2018
Hostess/Server
Zapatas Bar and Grill
10.2013 - 10.2015
Teller/ATM Custodian
Bancorp South
06.2010 - 10.2013
Highschool Diploma - undefined
New Boston High School
Associate of Arts Degree - Behavioral Sciences
Texarkana College