Jonathan Jones

• Monitored and maintained network systems to ensure optimal performance and uptime

• Responded to and resolved network incidents, minimizing downtime and impact on business operations

• Configured routers, switches, firewalls, and other networking equipment as per company standards

• Identified opportunities for automation within the NOC environment resulting in improved efficiency

• Managed and maintained Splunk infrastructure, including installation, configuration, and troubleshooting of Splunk components

• Developed and implemented best practices for Splunk deployment, ensuring optimal performance and scalability

• Created custom dashboards, reports, alerts, and visualizations to meet business requirements

• Performed data onboarding from various sources into Splunk using forwarders or APIs

• Collaborated with cross-functional teams to gather requirements for new use cases and provide technical expertise on leveraging Splunk capabilities

• Served as a subject matter expert for all things related to Splunk administration within the organization

• Provided training sessions for end-users on how to effectively utilize the features of the Splunk platform

• Updated internal customers regarding open tickets and status of resolutions

• Improved network performance by monitoring, troubleshooting, and resolving complex technical issues

• Manage and optimize Splunk Enterprise for comprehensive application and infrastructure monitoring
• Configure Splunk components like Forwarders, Indexers, and Search Heads for efficient data ingestion and management
• Automate repetitive tasks within Splunk to improve NOC operational efficiency
• Use Splunk to monitor network infrastructure and manage incident response
• Develop and maintain Splunk documentation for issue resolution and system management
• Support network communications hardware, including switches, routers, and firewalls
• Assist in network operations center (NOC) provisioning, including rack installations and wiring
• Maintain NOC facilities, overseeing systems like air-conditioning, UPS, generators and power distribution
• Follow NOC procedures to troubleshoot and resolve issues
• Coordinate with vendors for equipment repairs and maintenance
• Escalate and clearly communicate critical NOC issues for swift resolution