Jonathan JP Pujol

• Manage a portfolio of 100-150 enterprise customers with responsibility for retention, expansion, and long term account growth, ~$10.8M Annual Revenue
• Own post sale relationships including onboarding, implementation support, adoption strategy, renewals, and expansion opportunities
• Serve as the primary point of contact for key stakeholders and decision makers across operations, HR, and executive leadership
• Lead regular business reviews focused on performance metrics, value realization, and growth opportunities
• Identify and execute upsell and expansion opportunities through increased platform usage and multi location rollouts
• Partner closely with sales, support, and product teams to resolve issues, deliver feedback, and improve customer experience
• Use data and reporting to proactively address risk, forecast growth, and maximize account health

Results

• Expanded a flagship enterprise account to more than ten times original annual spend, becoming the largest account in the company
• Consistently retained & grew accounts through consultative relationship building & value driven conversations. 2022:$5.1M 2025: 10.8M
• Selected to support internal initiatives including account management process development and training new team members

• Managed a book of business of more than sixty SaaS customers totaling approximately 1.5 million in annual recurring revenue
• Owned renewals, retention, and expansion across a broad portfolio of technology products
• Built trusted relationships with senior leaders and C level stakeholders by aligning platform value to business goals
• Drove cross sell and upsell opportunities across a wide product suite by identifying customer needs and usage gaps
• Led regular account reviews and success planning sessions to support adoption and long term retention
• Worked cross functionally with support and product teams to manage escalations and ensure customer satisfaction

• Consulted with new and returning customers to recommend travel experiences and additional services
• Consistently exceeded performance targets while maintaining a strong focus on customer experience and satisfaction

• Managed ongoing client relationships for service based and digital marketing customers
• Led monthly performance reviews and provided strategic recommendations to drive growth and retention
• Expanded accounts through additional services by demonstrating measurable ROI

• Led sales and account management operations across B2B and B2C clients
• Managed and trained account managers and customer service teams
• Implemented processes focused on retention, customer satisfaction, and revenue growth