Jonathan Kampfer
Wantagh,NY
Summary
Accomplished Senior Project Specialist with a proven track record at Con Edison of New York, enhancing team communication and ensuring project compliance. Expert in documentation and reporting, with a knack for creative solutions and team leadership. Demonstrated success in improving project outcomes and stakeholder satisfaction, showcasing adaptability and a problem-solving aptitude.
Overview
27
27
years of professional experience
Work History
Senior Project Specialist
Con Edison of New York
06.2023 - Current
- Streamlined communication between team members by creating standardized templates for reporting progress updates, facilitating timely decision-making processes.
- Ensured compliance with industry regulations and company policies throughout all stages of each project''s lifecycle.
- Collaborated with various departments to ensure seamless integration of project elements and alignment with organizational objectives.
- Conducted post-project evaluations to assess outcomes against initial objectives, providing valuable insights for future initiatives.
- Led change management efforts to minimize resistance from stakeholders during critical transition periods in projects.
- Managed cross-functional teams for successful completion of complex projects within deadlines and budgets.
- Oversee Pomona storm fleet of 200 vehicles, ensuring readiness and proper maintenace as well as compliance with all regulatory mandates.
Project Manager
Cone Edison of New York
11.2013 - 06.2023
- Successfully managed multiple major projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
Commercial Customer Service Representative
Con Edison of NY
01.2013 - 11.2013
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Consistently met or exceeded performance metrics in areas such as call quality and resolution timeframes.
- Served as a liaison between clients and internal teams such as construction and engineering.
- Handled escalated customer complaints professionally, working towards mutually beneficial resolutions while preserving company reputation.
- Identified opportunities for process improvements, suggesting changes that led to increased efficiency within the department.
B- Mechanic
Con Edison of New York
10.2008 - 01.2013
- Services department
- Installed overhead and underground mains and services.
- Set meters and CT’s.
- Dealt with the demands of the public on both regular and storm (emergency) work.
Shop Manager
Sound Advice
04.1997 - 10.2008
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
Education
High School Diploma -
Seaford High School
Seaford, United States06.1994
Skills
- Documentation And Reporting
- Creative solutions
- Scope Management
- Mentoring and Coaching
- Problem-Solving
- Time Management
- Team Leadership
- Adaptability and Flexibility
- Problem-solving aptitude
Timeline
Senior Project Specialist
Con Edison of New York
06.2023 - Current
Project Manager
Cone Edison of New York
11.2013 - 06.2023
Commercial Customer Service Representative
Con Edison of NY
01.2013 - 11.2013
B- Mechanic
Con Edison of New York
10.2008 - 01.2013
Shop Manager
Sound Advice
04.1997 - 10.2008
High School Diploma -
Seaford High School
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