Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Kampfer

Wantagh,NY

Summary

Accomplished Senior Project Specialist with a proven track record at Con Edison of New York, enhancing team communication and ensuring project compliance. Expert in documentation and reporting, with a knack for creative solutions and team leadership. Demonstrated success in improving project outcomes and stakeholder satisfaction, showcasing adaptability and a problem-solving aptitude.

Overview

27
27
years of professional experience

Work History

Senior Project Specialist

Con Edison of New York
06.2023 - Current
  • Streamlined communication between team members by creating standardized templates for reporting progress updates, facilitating timely decision-making processes.
  • Ensured compliance with industry regulations and company policies throughout all stages of each project''s lifecycle.
  • Collaborated with various departments to ensure seamless integration of project elements and alignment with organizational objectives.
  • Conducted post-project evaluations to assess outcomes against initial objectives, providing valuable insights for future initiatives.
  • Led change management efforts to minimize resistance from stakeholders during critical transition periods in projects.
  • Managed cross-functional teams for successful completion of complex projects within deadlines and budgets.
  • Oversee Pomona storm fleet of 200 vehicles, ensuring readiness and proper maintenace as well as compliance with all regulatory mandates.

Project Manager

Cone Edison of New York
11.2013 - 06.2023
  • Successfully managed multiple major projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Planned, designed, and scheduled phases for large projects.
  • Managed projects from procurement to commission.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.

Commercial Customer Service Representative

Con Edison of NY
01.2013 - 11.2013
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Consistently met or exceeded performance metrics in areas such as call quality and resolution timeframes.
  • Served as a liaison between clients and internal teams such as construction and engineering.
  • Handled escalated customer complaints professionally, working towards mutually beneficial resolutions while preserving company reputation.
  • Identified opportunities for process improvements, suggesting changes that led to increased efficiency within the department.

B- Mechanic

Con Edison of New York
10.2008 - 01.2013
  • Services department
  • Installed overhead and underground mains and services.
  • Set meters and CT’s.
  • Dealt with the demands of the public on both regular and storm (emergency) work.

Shop Manager

Sound Advice
04.1997 - 10.2008
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.

Education

High School Diploma -

Seaford High School
Seaford, United States
06.1994

Skills

  • Documentation And Reporting
  • Creative solutions
  • Scope Management
  • Mentoring and Coaching
  • Problem-Solving
  • Time Management
  • Team Leadership
  • Adaptability and Flexibility
  • Problem-solving aptitude

Timeline

Senior Project Specialist

Con Edison of New York
06.2023 - Current

Project Manager

Cone Edison of New York
11.2013 - 06.2023

Commercial Customer Service Representative

Con Edison of NY
01.2013 - 11.2013

B- Mechanic

Con Edison of New York
10.2008 - 01.2013

Shop Manager

Sound Advice
04.1997 - 10.2008

High School Diploma -

Seaford High School

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Jonathan Kampfer