Jonathan Kanno

Customer Service Consultant

• Resolved customer complaints in professional and timely manner.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Met with customers to discuss service needs and develop effective and practical solutions.

Lead Technician

• Worked with brand representatives for warranty and service requests
• Involved in the majority of high profile repairs and builds to ensure quality of workmanship
• Worked with coworkers to solve technical issues and issue within the customer data base for purchase and work order history

Assistant Manager Duties

• Opened and closed shop/ register/ count deposits
• Trusted with keys & access to alarm systems

• Removed surface imperfections, applied special undercoats, and sealed seams to ready surfaces for paint application.
• Mixed colors to create required hues and appropriately mixed thinners.
• Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
• Operated hand-held spray guns and automated spray paint.
• Applied primers, sealers and other materials prior to painting.

• Kept detailed records of equipment problems and reported irregularities to supervisor.
• Checked incoming orders and organized new stock.
• Maintained high levels of mixing accuracy to decrease mistakes by 1% and cut raw material waste.
• Checked newly mixed products for safety, accuracy and regulatory adherence.
• Studied material specifications to accurately mix and prepare paint products.
• Accurately measured and blended materials according to specifications.
• Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.

• Prepared merchandise for sales floor by pricing or tagging.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.