Jonathan Ketchum
Sylva,NC
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
11
11
years of professional experience
Work History
Technical Specialist
Safelite Auto Glass
Asheville , NC
02.2017 - 07.2024
- Conducted preventive maintenance procedures according to established schedules.
- Operated specialized diagnostic tools used to identify system faults.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Replaced defective components or parts as needed.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
Technician
Glass Masters
Hampton, VA
03.2013 - 02.2017
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Followed safety practices to safeguard against injury and damage to property.
- Completed scheduled appointments on time to drive quality service.
Education
Deep Creek High School
Chesapeake, VA02-2013
Skills
- User training expertise
- Simulation building
- Hardware and software updates
- Parts design
- Machining
- Operating systems
- Customer service
Timeline
Technical Specialist
Safelite Auto Glass
02.2017 - 07.2024
Technician
Glass Masters
03.2013 - 02.2017
Deep Creek High School