Jonathan Kilber
San Tan Valley,AZ
Summary
Proven Remodeling Specialist from Southwest Restoration & Design, adept in customer relations and expert problem-solving, significantly improved satisfaction rates. Skilled in both technical communication and quality assurance, I excel in transforming client needs into actionable solutions, mentoring teams, and streamlining operations for peak efficiency. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
20
20
years of professional experience
Work History
Remodeling Specialist
Southwest Restoration & Design
06.2004 - 05.2024
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Education
High School Diploma -
Sunrise Mountain High School
Peoria, AZ05.2004
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Technical communication
- Management collaboration
- Quality Assessment
- Supply Management
- Manual Dexterity
- Analytical Thinking
- Data Analysis
Timeline
Remodeling Specialist
Southwest Restoration & Design
06.2004 - 05.2024
High School Diploma -
Sunrise Mountain High School
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