Jonathan Kulik
Cabot,Ar.
Summary
A capable leader with 6 years of experience in management and leadership positions, passionate about team efficiency, team building, and ensuring that every employee feels heard and taken care of. I lead by example and work with extreme attention to detail. I am an organized, critical thinker that understands the importance of record-keeping and meticulous analysis of Statement of Procedure (SOP) to increase and maximize an efficient workflow.
I am a fast learner who is dedicated to keeping a safe, healthy environment for all team members. Energetic Field Service Engineer with 10 + years background performing electronics repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
14
14
years of professional experience
Work History
Senior Field Service Engineer
NCR
12.2023 - Current
- Enhanced equipment performance by conducting thorough diagnostics and implementing effective repair solutions.
- Streamlined maintenance processes for increased efficiency in providing timely and quality service to clients.
- Implemented preventative maintenance measures, resulting in reduced downtime and increased equipment lifespan.
- Collaborated with cross-functional teams to identify areas for improvement and develop innovative solutions for complex technical issues.
- Increased client retention through exceptional communication skills, building strong relationships and addressing concerns promptly.
- Mentored junior engineers, fostering a collaborative learning environment that facilitated skill development and knowledge sharing.
- Developed comprehensive documentation for each service call, maintaining detailed records to assist with future troubleshooting efforts.
- Expedited problem resolution by leveraging expert knowledge in cutting-edge diagnostic tools and techniques.
- Conducted extensive product testing prior to deployment, ensuring optimal performance upon installation at client sites.
- Led training initiatives on new technology implementations, empowering clients to fully utilize advanced features effectively.
- Spearheaded internal process improvements that enhanced the overall effectiveness of the field service team's response times and capabilities.
Field Engineer Team Lead
NCR
11.2022 - Current
- Improved project efficiency by implementing advanced troubleshooting techniques and optimizing equipment performance.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Field Engineer II
NCR
01.2020 - Current
- Skilled in technical products: peripherals, large system printers, plotters, communications equipment, and networks
- Maintained Cisco Routers, and Switches including updating config files, restoring/backing up operating systems, as well as component replacement in both routers and switches
- Oversees hardware maintenance, installation, network management, multi-vendor maintenance, and software support, performing maintenance repair and system overhauls
- Responds to customer installation, maintenance, and service calls servicing electromechanical equipment like ATMs and self-checkout systems within an assigned N/A
- Responsible for updating BIOS, drivers, updating software, and rolling back drivers as needed
- Experience in Linux, Windows Enterprise Experience, Symantec, BOMGAR, ETEp2p, remote access encryption, and ESmobility ticketing software
- Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise-level servers, networks, software, and item processors.
Talent
Half Yard Productions
01.2016 - 01.2017
- Worked in front of a camera as an actor/ talent for a history channel show called 'Iron and Fire'
- Assisted lead camera operators when necessary on a range of tasks
- Assisted in the scheduling of shoots and location arrangements.
- Maximized productivity by prioritizing tasks and delegating responsibilities to other team members.
- Ensured timely completion of projects with effective collaboration and communication among team members.
- Contributed to cost savings by identifying areas for improvement in processes and resource allocation.
HQ NCO A Co
US Army
04.2011 - 01.2016
- Team lead and squad leader to a team of 12 soldiers responsible for making sure every team member was fully equipped to ensure mission success and capability
- Completed multiple Army Advanced Leadership courses with a focus on leading teams in high-pressure environments with extreme efficiency
- Responsible for the documentation and processing of classified information
- Responsible for driving cohesion and improvement between Intelligence and Counter-Intelligence groups to improve communication
- Recognition: Army Accommodation Medal for Leadership in a high-pressure environment
- Army Accommodation Medal for Leadership in a training environment and for advancing training routines to cover gaps in knowledge among team members
- Army Accommodation Medal for Leadership in decision-making criteria being met and for going above the call to ensure team health and safety.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Theater Projectionist
Theater Group of Arkansas
01.2010 - 01.2012
- Manager of 15 employees responsible for scheduling and hiring decisions
- Responsible for record-keeping and backup, payroll and vendor transaction data, managing budget, register reconciliation
- Responsible for documenting patterns of misconduct with poor performing employees
- Responsible for market research into products and stock ordering and inventory management and ensuring vendor satisfaction and communication
- Responsible for maintaining, updating, and installing new components on industrial projectors.
- Enhanced audience experience by ensuring proper projection alignment and focus during each screening.
- Reduced downtime between screenings by efficiently changing reels and performing routine projector maintenance.
- Supported theater operations by managing inventory of film prints, organizing them for easy access and quick retrieval.
- Assisted in resolving technical issues, troubleshooting equipment malfunctions for minimal disruption to moviegoers.
Education
Associate of Science - Business Administration And Management
Arkansas State University - Beebe
Beebe, AR05.2024
Skills
- ES Mobility ticketing system
- Microsoft Teams
- Adobe Suite
- Active Directory
- RDP
- SSH
- Nord VPN
- WireShark
- Packet Tracer
- Notebook
- Office 365
- Windows 7, 8, 10
- Raspbian Linux
- Dell Command Update
- Putty
- FileZilla
- Pulse Secure VPN
- Quicklook
- BOMGAR
- Customer Support
- Remote Support
- Network configuration
- Software Diagnostics
- Hardware Installation
- Electrical Engineering
- Mechanical Engineering
Quote
A leader is not one that takes charge, but one that takes care of the people in his charge - Simon Sinek
Timeline
Senior Field Service Engineer
NCR
12.2023 - Current
Field Engineer Team Lead
NCR
11.2022 - Current
Field Engineer II
NCR
01.2020 - Current
Talent
Half Yard Productions
01.2016 - 01.2017
HQ NCO A Co
US Army
04.2011 - 01.2016
Theater Projectionist
Theater Group of Arkansas
01.2010 - 01.2012
Associate of Science - Business Administration And Management
Arkansas State University - Beebe