Jonathan Legare
99 Ramsay St,United States
Summary
Experienced HVAC Service Specialist at Brookside Mechanical, excelling in cross-functional coordination and problem resolution. Demonstrated strong verbal and written communication skills while leading initiatives that boosted customer satisfaction by 15%. Adept at customer service relations and strives in customer related situations
Overview
15
15
years of professional experience
Work History
HVAC Service Specialist
Brookside Mechanical
Manchester, NH
08.2019 - Current
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Assisted in training new staff on operational procedures and company policies.
- Managed service requests using CRM software to ensure timely resolution.
- Coordinated communication between departments to improve service delivery processes.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Developed training materials to enhance team knowledge of products and services.
- Led team initiatives to enhance customer satisfaction and retention strategies.
Customer Service Specialist
Rumford Stone
Bow, NH
05.2017 - 08.2019
- Resolved customer inquiries and complaints through effective communication strategies.
- Guided customers in product selection, enhancing overall satisfaction and loyalty.
- Streamlined order processing by implementing efficient tracking methods.
- Collaborated with team members to improve response times on service requests.
Team Leader
Hannaford
Concord, NH
02.2011 - 04.2017
- Led team in daily operations, ensuring compliance with safety and quality standards.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Implemented training programs, enhancing employee performance and skills development.
- Streamlined processes to improve efficiency in order fulfillment and customer service.
Education
Associates Degree -
NHTI
Concord, NH08-2015
Skills
- Customer Service Specialist
- Cross-functional coordination
- Professional telephone demeanor
- Verbal and written communication
- Problem resolution
Timeline
HVAC Service Specialist
Brookside Mechanical
08.2019 - Current
Customer Service Specialist
Rumford Stone
05.2017 - 08.2019
Team Leader
Hannaford
02.2011 - 04.2017
Associates Degree -
NHTI