Jonathan Lima Nelson
Sioux Falls,SD
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
6
6
years of professional experience
Work History
Team Member
SOGO Logistic
10.2023 - 01.2024
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Contributed to a positive work environment by consistently demonstrating professionalism, and adaptability.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Sales Associate
Olsen Oils Inc.
12.2022 - 08.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Cashier
HY-VEE
11.2020 - 03.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Built relationships with customers to encourage repeat business.
Courtesy Clerk
HY-VEE
08.2017 - 03.2019
- Provides prompt, efficient and friendly customer service.
- Smiles and greets customers in a friendly manner.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
Education
University of Sioux Falls
Washington High School
Sioux Falls, South DakotaSkills
- Customer Service
- Flexible Schedule
- Goal Setting and Achievement
- Team Collaboration
Timeline
Team Member
SOGO Logistic
10.2023 - 01.2024
Sales Associate
Olsen Oils Inc.
12.2022 - 08.2023
Cashier
HY-VEE
11.2020 - 03.2021
Courtesy Clerk
HY-VEE
08.2017 - 03.2019
University of Sioux Falls
Washington High School