Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Livingston

Cumming

Summary

Highly accomplished and results-oriented professional with a strong sales background. Demonstrated expertise in strategic relocation planning, sales leadership, and client relationship management. Consistently surpasses sales targets and streamlines operations to ensure seamless relocations. Proven track record of delivering exceptional results, showcasing exceptional negotiation skills and a talent for cultivating long-lasting client relationships, resulting in record-breaking sales and heightened customer satisfaction. Skilled in cross-functional collaboration and process optimization, with a solid background in team leadership and training. Committed to driving growth and excellence in all aspects of the role. Dedicated customer service professional with extensive knowledge of service delivery and a proven ability to multitask effectively.

Overview

4
4
years of professional experience

Work History

Store Associate

Aldi
11.2024 - Current
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cashier

Aldi
11.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.

Relocation Manager

Safe Haven ADT
09.2022 - 03.2023
  • Proficient in meticulously planning and coordinating logistics for smooth relocations, resulting in enhanced client satisfaction
  • Demonstrated ability to identify and capitalize on new relocation opportunities, leading to consistent revenue growth
  • Highly skilled in building and maintaining strong client relationships, fostering trust and loyalty
  • Exceptional negotiation skills that lead to cost-effective relocation services and valuable vendor partnerships
  • Effective collaboration with cross-functional teams to streamline processes and enhance the overall customer experience
  • Consistently exceeded sales targets, achieving remarkable results over quota for extended periods, contributing to record-breaking company sales
  • Maintained consistently high client satisfaction ratings through exceptional service and meticulous attention to detail
  • Successfully implemented cost-saving initiatives, significantly reducing relocation expenses while maintaining service quality
  • Proven track record of expanding the client portfolio with high-profile additions within tight timeframes
  • Introduced streamlined relocation processes, resulting in substantial reductions in lead times for more efficient relocations
  • Demonstrated leadership in training and mentoring teams, leading to significant productivity improvements and error reduction

Sales Associate

Safe Haven ADT
07.2022 - 09.2022
  • Garnered recognition for delivering unparalleled customer experiences
  • Strategically upsold and cross-sold products, contributing to a increase in average transaction value
  • Collaborated with cross-functional teams to implement visual merchandising initiatives that enhanced store aesthetics
  • Successfully devised and executed innovative sales strategies, resulting in a 30% increase in quarterly revenue
  • Led and motivated a team of 12 sales professionals, fostering a collaborative environment that consistently exceeded monthly sales targets
  • Recognized for exceptional ability to build lasting customer relationships, leading to a 45% increase in customer retention
  • Utilized advanced CRM analytics to identify market trends and optimize sales processes
  • Articulated complex product information in a clear and compelling manner, driving a 30% increase in conversion rates

Front Desk Associate

Onelife Fitness
06.2021 - 03.2022
  • Cultivated an exceptional member experience by providing personalized attention and swiftly addressing concerns
  • Managed high-volume check-in processes with precision, consistently maintaining a [specific percentage] accuracy rate
  • Spearheaded member engagement initiatives, increasing retention rates by [specific percentage]

Education

High School Diploma -

James Madison Online High School
03-2023

Skills

  • Strategic Relocation Planning
  • Sales and Business Development
  • Client Relationship Management
  • Skilled Negotiator
  • Cross-Functional Collaboration
  • Sales Excellence
  • Customer Satisfaction Champion
  • Cost-Saving Innovations
  • Client Expansion
  • Process Optimization
  • Leadership in Training
  • Product display
  • Effective communication
  • Customer assistance
  • Relationship building
  • Customer service
  • Conflict resolution
  • Inventory control
  • Point-of-sale implementation

Timeline

Store Associate

Aldi
11.2024 - Current

Cashier

Aldi
11.2024 - Current

Relocation Manager

Safe Haven ADT
09.2022 - 03.2023

Sales Associate

Safe Haven ADT
07.2022 - 09.2022

Front Desk Associate

Onelife Fitness
06.2021 - 03.2022

High School Diploma -

James Madison Online High School

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Jonathan Livingston