Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jonathan Lopez-Sanchez

San Antonio,TX

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Retention Agent

Spectrum
Austin, TX
03.2022 - Current
  • Made 400 sales calls weekly to existing and new customers for business growth.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints effectively and efficiently
  • Recommended products to customers, thoroughly explaining the details.
  • Maintained up-to-date knowledge of product and service changes.
  • Assisted customers with inquiries regarding account information, billing, and service-related issues.
  • Reviewed competitor offerings regularly in order to stay informed about industry trends and pricing structures.
  • Tracked and reported on key performance indicators related to customer retention and satisfaction.
  • Provided technical support when needed by troubleshooting issues related to product features or functionality.

Aircraft Rescue Firefighter

United States Marine Corps
Jacksonville, NC
03.2018 - 03.2022
  • Trained/coached and cared for 40+ Marines daily, with everyday skills, necessities, and care.
  • Prepared incident reports detailing personnel, location, and results of each incident.
  • Performed maintenance on water tanks, fire hoses and other firefighting equipment.
  • Operated and maintained P-19 Fire Truck Apparatus.
  • Held multiple leadership positions (Training Manager, Lead Fire Instructor, Dispatch Administrator, and)
  • Attended training to maintain up-to-date knowledge in firefighting techniques and suppression methods, enabling quick decision-making during actual emergencies.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Communicated regularly with air traffic control regarding flight paths, arrivals and departures.
  • Worked effectively in team environments to make the workplace more productive.

Shift Leader

Dunkin' Donuts
Manassas , VA
05.2014 - 08.2017
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Some College (No Degree) - Biology And Psychology

Austin Community College
Austin, TX

Skills

  • File and records management
  • Teamwork and Collaboration
  • Training and mentoring
  • Aircraft firefighting
  • Office Administrative duties
  • Data entry
  • Computer skills (Microsoft Certification)
  • Team leadership

Personal Information

Title:

Timeline

Retention Agent

Spectrum
03.2022 - Current

Aircraft Rescue Firefighter

United States Marine Corps
03.2018 - 03.2022

Shift Leader

Dunkin' Donuts
05.2014 - 08.2017

Some College (No Degree) - Biology And Psychology

Austin Community College

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Jonathan Lopez-Sanchez